Revenue Assurance Agent III

POSITION PURPOSE: Responsible for performing collection activities associated with various delinquent accounts. Reviews delinquent accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for maintaining a professional reputation throughout the collection's operations and in all contact with members.  Maintains confidentiality.
2. Receives delinquency reports and monitors payments for late and/or delinquency status.
3. Contact high balance and/or delinquent members by telephone and/or letter to determine reasons for balance and delinquency to secure a satisfactory resolution to the repayment problem.  Notify co-signers regarding status of delinquent accounts.
4. Utilizes further appropriate collections methods if initial attempts do not secure required payments.  Discuss possible financial arrangements, inform clients of potential legal actions, and suggest consolidations and financial counseling to arrive at suitable payment arrangements.
5. Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.  Makes early contact with clients to collect and keep them informed of account status. 
6. Posts approved extensions and notifies clients of new due date.
7. Pull credit bureaus for customer reports, checks customer references, updates address and gathers additional information as necessary.  Skip trace on loan accounts.  Maintain accurate data for repossession log, bankruptcy files, charge-offs list, etc.
8. Prepares reports on the kind and status of delinquent account and collection activities undertaken by the credit union and rates the accounts according to the credit union procedures.
9. Ensures payments are properly credited or applied to customer accounts and in credit union records or return payments if foreclosure has been initiated or payments are unacceptable.
10. Initiates repossession proceedings by completing paperwork upon reaching 60 days past due.
11. Approve floor bids for repossessed vehicles.
12. Recommends and completes small claims court complaints and post judgment actions including garnishments and supplemental orders.
13. Refers accounts to management for bankruptcy actions.  Continues related collection efforts.
14. Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.
15. Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and any correspondence with members.
16. Keeps management informed of activities, progress toward established objectives, and of any significant problems.
17. Investigate and correct discrepancies in loan applications, reviews and analyze credit bureau reports.
18. Determines when to compromise and settle balances and when to initiate foreclosure or repossession proceedings.
19. May lead or direct the work of other team members.
20. Prepare charge-off, bankruptcy, repossession, recovery, and trend reports. 
21. Order AVM/BPO/Title Searches as needed for mortgages loans.
22. Verify the status of state and local taxes for mortgage loans.
23. Initiate loss mitigation/foreclosures to ensure conformity with requirements and make recommendation to manager as appropriate.
24. Prepares reports and documentation for the board.
25. Attends and participates in meetings as required.
26. All other duties as assigned by management.

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent, some college preferred.

KNOWLEDGE: Knowledge of collection procedures and related laws and regulations. Understanding of Company policies.  Familiar with default and enforcement clauses. Basic understanding of the U.S. Bankruptcy Code & Small Claims Court system.

EXPERIENCE: 3 - 5 years prior collections experience required.

SKILLS/ABILITIES: Accuracy and thoroughness in work. Ability to multi-task. Excellent verbal and written skills. Ability to prioritize in a fast paced, high-volume environment with minimal supervision. Basic skills to operate computer applications and other basic business equipment.

WORKING CONDITIONS: Typical office environment