Residential Support Manager (OPWDD)

Are you ready to take the next step in your career into a management position? Let's put your leadership and teamwork skills to use. Join our team as a Residential Support Manager in our Residential Developmental Disabilites program!

Tell me more:

OLV Human Services operates a total of 8 IRAs (Individualized Residential Alternative) across Western New York that are staffed with Direct Support Professionals (DSP). The 8 IRAs create 2 different departments: Northtowns (Amherst x2 houses, Buffalo, Tonawanda, Cheektowaga) & Southtowns (Lackawanna x3 houses). OLVHS is looking for a Residential Support Manager for our Southtowns Department. 

What OLV Human Services has to offer you:

• Paid Training
• Medical/Dental/Vision/Plans
• Generous Paid Time Off
• Tuition Reimbursement up to $7,200
• 403(b) Retirement Plan with Employer Match
• Qualifying Non-For-Profit for Federal Student Loan Forgiveness
• Up to $180 annual gym reimbursement
• Casual dress code
• && so much more!

Additional Information:

• Full Time
• TWThFSa 12p-8p
• Hourly Rate: Based on relevant years of experience

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Want to know more? See the full job description below:

Job Summary: 
The Residential Support Manager works collaboratively with Residential Managers and the Program Coordinator in each department to oversee the operations of the sites. The Residential Support Manager is responsible for hiring, training, coaching/mentoring, evaluating and assigning the Direct Support Professionals as they provide support for individuals with intellectual and developmental disabilities to be independent, productive, and engaged in their community.
 
Essential Job Duties:
1. Assists in the hiring process of Direct Support Professionals (DSPs)
2. Provides positive role modeling to DSPs of the expectations and culture of accountability for the site
3. Trains, mentors, coaches and guides new DSP staff in the department
4. Responsible for the supervision, scheduling and training of departmental per diem/relief DSPs
5. Provides oversight, supervision and disciplinary follow up for DSPs
6. In instances of manager absence or vacancy, acts as a Residential Manager and carries out Manager duties for the IRA
7. Ensures assigned site(s) is operating in accordance with all DD Division and OLV agency policies and all OPWDD regulations
8. Assists the Management team in the preparation of the weekly DSP schedule, maintaining minimum safe staffing ratios, and managing daily staffing needs, including coverage for medical appointments and community outings, in compliance with the union contract VOT and MOT language
9. Provides on call support for department
10. Ensures that DSPs maintain meaningful documentation records for each individual (Including but not limited to: meal intake, medical monitoring, medication administration, habilitative program data, Therap notes, behavior notes, incident reports, etc.)
11. As assigned, securely manages the on-site Personal Allowance Funds for each individual, in accordance with Social Security and OPWDD regulations
12. Attends department staff meetings, division management meetings and other meetings as requested
13. As assigned, reviews of all habilitation plan, medical monitoring, medication administration documentation and Therap entries, that verify daily provision of services for each individual and follows up on identified gaps/errors
14. Assists Residential Managers with reviewing of and ensuring completion of staff trainings.
15. As requested, completes annual F- scores to at each site, and revise as needed.
16. Completes Quality of Life audits at sites on a rotational basis
17. Attends Life Plan meetings and assists with Staff Action plan development
18. Approves time sheets and time off requests for direct reports, may assist with timesheet approval for other staff in the department
19. Assists with screenings of new residents, provides tours and assist with admission process
20. Completes direct report meetings, check ins, performance reviews and evaluations for assigned staff
21. Completes meal observation audits at assigned IRAs
22. Participates in agency wide training programs
23. Any other duty as assigned by your Supervisor
 
Skills:
• Computer skills
• Customer skills
• Organizational Skills
 

Education: 
Minimum Degree Required: High School Diploma/GED (Associate’s or Bachelor’s Degree preferred)

Experience:  
- 3 years’ applicable prior experience with HS Diploma or,
- 1 year with Associate’s Degree or Bachelor’s Degree

License/Registration/ Certifications Required:
-Valid NYS Driver License

 
Training Requirements: 
- OLVHS' New Hire Orientation
-CPR
-SCIP-R

 
Physical Requirements:
The overall nature of the position is sedentary requiring little physical effort with occasional light physical exertion required. There is little, if any, exposure to environmental conditions.
• The constant physical demands of the position are standing, walking, talking, hearing and viewing a computer screen.
• The frequent physical demands of the position are sitting. climbing, repetitive motions, and eye/hand/foot coordination.
• The occasional physical demands of the position are lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling.