Account Receivable Clerk

Accounts Receivable

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 107 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy.

Ensure Oak Harbor receives payment from our customers according to contracted terms and conditions. Provide both out-bound and in-bound phone support in resolving client payment issues and questions.

Essential Duties and Responsibilities:

• Initiate outbound follow-up collection calls on outstanding accounts to resolve unpaid balances. Work account portfolio regularly to identify accounts and follow up.

• Handle all incoming calls and assist Customers with invoice inquiries and resolve issues.
• Manage the credit, overpayment and refund functions for each assigned account.
• Update AR systems with pertinent information based on outcome of client contacts.
• Work in coordination with Oak Harbor Account Managers to identify issues for payment problems and resolve in the most effective manner possible.
• Research and follow up with customers regarding lost bills or billing questions to ensure that payment is/will be received.
• Create written correspondence to customers with outstanding balances to provide documentation regarding account status.
• Provide follow up and reports for AR Supervisor regarding delinquent account status and follow up planned and required.
• Other Duties as assigned

Experience, Skills and Qualifications:

• 2+ years collections and/or customer service in a business accounts receivable environment preferred.
• Demonstrated success in receiving payments from clients with outstanding balances in a business environment while maintaining positive and productive customer relationships.

• Strong knowledge of MS office tools and AS 400 preferred.
• Excellent interpersonal skills, and ability to interact and resolve problems by telephone.
• Experience interacting successfully with customers at all levels in an organization (executive/owner, accounting, shipping, etc.)
• Demonstrated ability to be tenacious when dealing with customers.
• HS Diploma. Associate degree or equivalent experience preferred.

Benefits:

• Overtime after 8 hours daily
• Medical, dental, vision – You choose which plan suits you and our family.
• Single person pays up to 2% of gross income.
• Entire family pays up to 4% of gross income.
• 401K match of 100% on the first 5% contribution.
• Accrue 80 hours of PTO within the first 11 months.
• Holiday pay after your 90 days.

http://www.oakharborbenefits.com/full-time-regular-employees.html

Oak Harbor Freight Lines is an Equal Opportunity Employer