Claims - Specialist

Claims Analyst  

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 107 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey?

The claims analyst will mitigate and manage claims expenses to Oak Harbor and work to ensure customers satisfaction when customer shipments are damaged or lost.  

Benefits:

• Medical, dental, vision – You choose which plan suits you and our family.
• Single person pays 0% up to 2% of gross income.
• Entire family pays 0% up to 4% of gross income.
• 401K – 100% match up to 5% of Employees Contribution.
• Holiday pay after your 90 days.

Company Paid Life Insurance.

Essential Duties and Responsibilities:  

• Receive, investigate, and process cargo claims per OAKH Policy and Federal Statute  
• Maintain accurate claims files.  
• Print / Scan claims from the “Claims Email Inbox”.  
• Assist and educate Internal / External Customers regarding claims processes.  
• Answer status calls regarding claims and provide customer support during the claims process to ensure positive experience for our customers.  
• Assist with Salvage/OSD requests.  

Experience, Skills, and Qualifications:  

• Transportation (Freight) and/or Claims Investigation experience preferred.  
• Basic knowledge of NMFC rules and regulations in an LTL environment preferred. 
• 1+ year experience in claims in an LTL environment preferred.  
• Excellent communication skills.  
• Ability to think critically.
• Ability to work successfully with internal / customers to resolve issues/claims.  
• Strong PC proficiency and experience using MS Office products.  
• AS400 experience preferred but not required.  
• H.S. diploma or GED/equivalent required.

http://www.oakharborbenefits.com/full-time-regular-employees.html

Oak Harbor Freight Lines is an Equal Opportunity Employer