Dispatcher

Tasks & Responsibilities

• Triage incoming transport requests from clients via phone and email communication
• Transfer the information received from the client into dispatch database
• Develop logistics plans for individual transports, including ground, commercial air, and charter air transportation, based on client needs
• Engage and schedule appropriate transportation resources
• Dispatch transportation resources via phone, providing clear and concise direction as to assignment details
• Monitor ground and air resources throughout the respective transport, ensuring all points of contact are kept up to date on all relevant movements
• Maintain accurate notes and enter transport updates into dispatch database
• Build rapport with client coordinators, region supervisors, and drivers, exuding a customer first attitude
• Empathize with, evaluate, and escalate client concerns to appropriate members of the management team

Job Requirements & Preferences

• High school diploma or GED
• Prior experience in dispatch, transportation logistics, or medical administrative roles - preferred
• Availability to work all shifts, including overnights, weekends, and holidays
• Knowledge of computer operations sufficient to enter, retrieve and manipulate data
• Ability to speak, read and write in English
• Effectively prioritizes situations and makes decisions based on the information received
• Able to handle multiple tasks, receiving and communicating information to and from several sources, while ensuring calls for service are dispatched and monitored in a timely manner
• Possess a clear and understandable radio and telephone voice