Dispatcher

At NORA, we provide customized logistical solutions for Organ Procurement Organizations, Transplant Centers, Living Donor Networks, and Laboratories nationwide. We specialize in delivering a "One Call Solution" for both air and ground organ recovery transportation, ensuring efficiency, reliability, and professionalism at every step.

Job Description

NORA is seeking  detail-oriented, customer-focused individuals to join our Dispatch team. As a Dispatcher, you will play a critical role in coordinating and managing customer requests, ensuring smooth communications and efficient routing of each transport. If you thrive in a fast-paced environment and have a passion for logistics and client service, this role is for you!

Key Responsibilities

• Receive and process transport requests via phone or email, entering details into our dispatch system.
• Develop efficient logistics plans to ensure optimal routing.
• Assign drivers based on resources, availability and client needs.
• Monitor transport progress and provide real-time updates.
• Communicate with professionalism, respect and empathy in every interaction.

Qualifications

• Strong customer service skills, including staying calm under pressure.
• Excellent verbal communication skills.
• Strong problem-solving, prioritizing and time management skills.
• Detail-oriented and highly organized.
• Computer-based data entry proficiency.

What We Offer

At NORA, we are driven by a shared mission to make a meaningful impact every day. We value our employees and offer a supportive team environment along with great benefits:

• 401K
• Vacation accrual and holiday pay
• Free lunch every Friday and on holidays
• Complimentary coffee, espresso beverages, and an employee-curated "Snack Rack"
• Health benefits

Join us and be part of something bigger—where every transport matters.