Cellcom Retail and Small Business Consultant (Sturgeon Bay, WI)

Retail and Small Business Sales Consultants connect consumers and small businesses with customized technology solutions, while providing exceptional customer service. They handle sales, both in-store and over the phone, promoting products and services, and may visit small businesses to offer on-site support. With a strong focus on achieving sales targets, these consultants also resolve customer issues and ensure seamless service. Their role requires strong communication, problem-solving skills, and adaptability to the ever-evolving technology landscape. Cellcom offers an amazing benefit package including 6% match to 401K, immediate PTO, pay differentials for weekends and professional development opportunities.

Responsibilities & Duties:

• Build and maintain relationships with business accounts, promoting customized solutions and expanding service offerings.
• Identify, qualify, and secure new small business and consumer accounts, meeting individual KPIs.
• Present products using value-based selling techniques and provide exceptional customer service in retail, on-site, and phone settings.
• Handle customer inquiries, resolve billing issues, and manage equipment servicing, including software updates and loaner phone preparation.
• Support retail operations through tasks like stock management, cash handling, and accurate record-keeping, while maintaining a professional image.
• Assist in day-to-day operations at Cellcom retail stores, including customer assistance, inquiries, and representing the brand with integrity and knowledge.
• Provide exceptional customer service by understanding customer needs through lifestyle questions and offering personalized product and service recommendations.
• Stay updated on the latest technology trends to empower customers with suitable solutions.
• Collaborate with team members and perform any other duties as assigned to ensure smooth store operations and customer satisfaction.
• Other duties as assigned

Requirements:

• High school diploma or equivalent, with a minimum of two years of retail or business sales experience.
• Valid driver’s license required for on-site visits to small businesses.
• Strong interpersonal and communication skills, with a focus on building relationships and providing excellent customer service.
• Proficiency in sales techniques, including prospecting, negotiation, and follow-up, with a goal-driven mindset.
• Ability to learn and explain technical products, stay current on wireless technology, and adapt to a fast-paced, changing industry.

Individuals who are goal-driven, adaptable, and skilled in relationship building, with a passion for delivering personalized technology solutions and exceptional customer service, would excel in this role.