Member Service Officer (MSO)

Tinker Federal Credit Union’s branches on Tinker Air Force Base have an immediate opening for a Member Service Officer (MSO)! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Member Service Officer, you will be responsible for the following:

• Assisting members with opening new accounts, taking loan applications and performing financial and non-financial transactions
• Serving members with various services provided at each branch, including but not limited to assisting with providing access to safe deposit boxes
• Assisting with training other team members on a variety of topics needed to perform their duties

Salary Range:

This is a non-exempt position. The starting hourly rate is $21.36 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule:

Must be flexible/available between 6:30 AM - 5:30 PM Monday-Friday & 8:30 AM - 12:30 PM Saturdays (This position is assigned to a TFCU OKC Metro location off base on Saturdays)

Education/Experience:

You must have a high school diploma or equivalent and two years applicable work experience in a closely related position is required. Financial institution experience is preferred. 

Applicable education levels may be eligible to satisfy experience requirements. 

Certificates, Licenses, Registrations:

• Credentials to access Tinker AFB is not required before hire. TFCU will provide necessary credentials upon hire to access Tinker AFB
• Incumbent Bonding REQUIRED by TFCU’s chosen authority
• TFCU University certification required and completed
• SAFE Act registration required
• Complete and pass regulations training

Keys to success:

In order to be successful as a Member Service Officer (MSO), you must possess these qualifications:

• Great interaction, communication, and organizational skills
• Knowledge of TFCU history, code of ethics, products, and services.
• Knowledge of lending policies and procedures as well as privacy procedures, confidentiality guidelines and cash handling standards
• Knowledge of Reg. CC, Reg. DD, Reg. J, Reg. D, Reg. E, Reg. B and Reg. Z as well as knowledge of Equal Credit Opportunity Act, Fair Credit Reporting Act, Home Mortgage Disclosure Act, Internal Revenue Service (IRS) rules for Individual Retirement Accounts (IRAs) and National Credit Union Administration (NCUA) share insurance rules
  
• A passion for assisting customers and a sense of professionalism.
• Proficiency in Microsoft Office and use of basic, fundamental office equipment.
• Flexibility to work a variety of schedules including rotating Saturdays as well as the ability to travel to various TFCU locations.