Case Manager (Multilingual)

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

THE ROLE: The Resource Navigator works with literally homeless individuals and families in Snohomish County referred through the County’s Coordinated Entry system to provide resources and trauma-informed support as they work to attain housing. The role consists of conducting a housing eligibility assessment, working with the household to develop an action plan, make coordinated referrals to services, and work with the family to modify the plan as service needs are addressed.

Main duties include: 

· Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.

· Provide coaching and conflict resolution services to assist clients in resolving conflicts that may be endangering current or future housing including but not limited to scenarios between clients and landlords, property managers and/or friends, family and neighbors.

· Conduct comprehensive in-depth assessments utilizing the intake, assessment and housing barriers tools.

· Utilize motivational interviewing and trauma-informed practices to help the participants develop a strengths-based plan of action to achieve optimal self-sufficiency.

· Assist the participants with coordinated referrals to a customized array of services that will help them achieve plan goals.

· Data collection and analysis.

· Maintain accurate and organized client files.

· Participate in trainings and other required by the position.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Associate's Degree in related field or equivalent work experience.

· At least 2 years’ experience in related field.

· Must have well-developed communication skills, both written and verbal.

· Must have strong organizational skills.

· Proficient in Microsoft Word and Excel and willingness to learn new databases.

· Previous experience working with participants from diverse backgrounds and perspectives.

· Previous experience in community and human services including serving homeless and low-income communities.

CERTIFICATES, LICENSES, REGISTRATIONS: WA State Driver’s License and proof of current auto insurance.

THE PERKS:  We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance.  Vacation includes up to 2 weeks in the first year.  Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year.  A 403(b) Retirement plan, with employer matching after meeting eligibility requirements.  Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team.  Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.