Case Manager

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

POSITION SUMMARY:Case Manager will work with families who are involved with the ODHS Child Welfare system and/or reside in the Transitional Treatment Recovery Services program. Parent Coach will provide varying hours of hands-on parent coaching/education, interventions, and skills training to achieve behavioral changes in families where child safety issues are present. Provider is identified as a “Safety Service Provider” and will provide transportation and services in the community and in the family’s home. Will attend meetings and collaborate with ODHS case workers, community partners and other agencies, which includes providing detailed and timely oral and written reports.

Parent Coach will also use evidence based curriculum to implement and facilitate parent education groups in a community living environment.

ESSENTIAL JOB FUNCTIONS/MAJOR JOB RESPONSIBILITIES: 

• Provide a range of services in-home or community based, including parent education, modeling and mentoring, communication skills, self-care, home management, nutrition, etc. to support and achieve behavioral changes in families where child safety issues are present.  
• Assess parental capacities related to child safety, well-being, and needs to help resolve child and family safety and attachment concerns
• Identify and create goals in partnership with ODHS Child Welfare and client
• Keep accurate records and communicate effectively orally and in writing to document clients’ progress and to gather and exchange information
• Maintain and carry out all scheduled appointments
• Provide supervised visits to children separated from one or both parents to ease the transition from foster care or relative placement to home
• Provide respite care services in the home or community, including recreational activities and behavioral monitoring
• Prepare curriculum and teach parenting groups as needed
• Work a 24/7 flexible schedule to meet families’ needs and be available for crisis consultation; including occasional weekends and evenings, and be available for on-call rotation
• Coordinate access and provision of services from multiple agencies, including establishing service linkages, advocating for service needs and obtaining entitlements
• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served
• Work with a variety of individuals in difficult circumstances, including angry and hostile clients, disadvantaged individuals, families in provision of services, mentally/emotionally ill individuals, and developmentally delayed clients
• Identify families with drug and alcohol dependence, physical, and sexually abused children
• Maintain client confidentiality and professional boundaries

QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have well-developed communication skills, both written and verbal
• Must be neat, organized, and accurate
• Must be able to work well under pressure and be comfortable in a multicultural setting
• Must be able to multitask and set priorities
• Must be able to maintain confidentiality
• Have respectful, open, unbiased, and accepting attitude toward clients and their families

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree in social work, psychology, counseling, or another related field, or equivalent experience, is required.  Two years of experience working with high risk families within the last five years, including one year experience working with sexually abused youth, victims/perpetrators of domestic violence, and alcohol/drug addictions is required.

At least two years of experience providing in-home services, such as: budgeting, housekeeping, nutrition, household management, appropriate physical care of children, and parenting skills and techniques is required.

CERTIFICATES, LICENSES, REGISTRATIONS:No additional certificates, licenses, or registrations are required for this position.

The Perks:  We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance.  Vacation includes up to 2 weeks in the first year.  Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year.  A 403(b) Retirement plan, with employer matching after meeting eligibility requirements.  Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team.  Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.