Systems Analyst I - IT

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Summary

Use advanced skills and broad knowledge, perform duties to support applications and / or solutions to facilitate fulfillment of business needs to include requirements, determination, option evaluation, design, implementation, testing, user training and support.

Essential Duties and Responsibilities

• Responsible for field support issues regarding Financial, Payroll, People Operations, Utilities and Municipal Court in support of HTE applications
• Approves purchases as directed
• Resolves system issues related to software
• Conducts business process reviews to improve functional programs and business processes
• Provides detailed data analysis and maintains data and interfaces in SQL databases
• Develops reports, design forms, interfaces, and documentation
• Provides web interface development and support
• Implements advanced strategies for gathering, reviewing, and analyzing data requirements
• Assists in implementing applications, patches, and upgrades related to police records management
• Performs and documents procedures for data preparation, including data cleaning, standardization, and analysis
• Imports, transforms, or validates data to help drive operational decision-making.
• Provides customer support and education
• Serves as a liaison for other agencies to identify needs, determines sources of problems, provides information on product use
• Responds to inquiries related to software and peripherals such as printers, scanners, and related hardware to resolve problems
• Monitors system performance and provides security measures, troubleshooting, and maintenance
• Assists with planning, design, research, and acquiring new or upgraded hardware and software systems related to police records management
• Provides recommendations regarding hardware and software acquisitions and modifications
• Follows city policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• Combination of education and experience equivalent to a Bachelor’s degree in Computer Science, or related field
• One (1) year of experience in computer programming, software, application support and business analysis
• Ability to pass an extensive criminal background check and polygraph when supporting public safety departments

Certificates, Licenses, and Registrations

• Valid driver's license