Field Care Coordinator Supervisor

Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy living.

JOB SUMMARY:

Responsible for the day-to-day operation and performance of Care Coordinator Team as the members of Interdisciplinary Team within the compliance with CPHL Care Management policies, procedures and all regulatory mandates, consistent with CPHL mission, vision and value statements.

The Field Care Coordinator Supervisor is responsible for continuously improving the effectiveness and efficient operations of the Care Management Department.  Functions as a resource for the management staff to maximize quality of standards of care and appropriate utilize of resources. Works with other departments and the plan providers to maximize cooperative relationships and acts as an interface with others for excellent customer service and process improvement.

PRIMARY RESPONSIBILITIES:           

• Create and maintain all training manual/documents used to onboard Care Coordinators,
• Onboard and educate all new Coordinators in scheduling and completing visits, data entry, and other support tasks.
• Directly oversee the Field Coordinators and ensure compliance with productivity and documentation requirements.
• Provide Coordinators with feedback on quality of work while guiding them towards improvement.
• Identify areas for and assist in education and training as needed to meet all CPHL standards, ensuring that Field Coordinators operate within all CPHL policies and procedures.
• Continuous supervision of field staff to ensure company protocols are in place.
• Maintain departmental schedules, submits regular reports on a weekly basis.
• Assist and completes staff evaluations.
• Complete Bi-weekly pay roll and travel reimbursement reports  
• Additional assignments and duties as needed.

Education and Experience:

Education

Required:

• Minimum 2 years professional experience in related field

Preferred:  

• College degree
• Professional supervisory experience

Required:

 3-5 years previous Home Care and/or Managed care experience which include administrative responsibilities

Knowledge and Skills

Required: 

• Excellent written and verbal communication skills
• Proficiency in the use of Microsoft Office tools
• Administration and organizational skills
• Ability to perform independently and prioritize projects and assignments
• Interpersonal skills
• Strong multi-tasking abilities
• Exercises discretion in relationships with internal and external contacts, understands and adheres to confidentiality and proprietary requirements.
• Understanding of and sensitivity to cultural differences and needs of the community are essential. Must be adept at operating within a diverse and multi-cultural work environment and community of members

Preferred:

• Knowledge of MLTC regulatory requirements

SCOPE INFORMATION:

Direct Reports: n/a                   

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• n/a

The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification.  They should not be construed as an exhaustive list of all responsibilities, duties, and skills required.

Centers Plan For Healthy Living is committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our employees and our business. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law and will not be denied employment.