Parts Backorder Coordinator

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Mustang Cat is seeking a proactive and dedicated Parts Backorder Coordinator to join our team. In this role, you will provide detailed order updates, expedite backorders, address escalations, and assist with pickup instructions and return processes. Your strong communication skills and computer aptitude will be essential as you manage multiple systems and platforms.

You will represent Mustang Cat with professionalism and a strong sense of urgency, ensuring customer satisfaction while maintaining a clean and safe work environment.

Parts Backorder Coordinator Responsibilities include:

• Communicate effectively with customers to provide order updates and resolve issues.
• Expedite backorders and assist with pickup instructions.
• Handle escalations and explain fees and return processes clearly.
• Maintain professional relationships with all internal and external customers.
• Manage multiple systems and platforms efficiently.
• Uphold safety practices and contribute to a clean work environment.

Parts Backorder Coordinator Position Requirements:

• High school diploma or equivalent. 
• Minimum of 2 years of experience in a customer service role. 
• Strong communication skills (verbal, written, phone). 
• High-level problem-solving skills. 
• Basic math skills. 
• Excellent computer skills and proficiency in Microsoft Office applications. 
• Bilingual in English and Spanish required. 
• Self-motivated with the ability to take initiative in a fast-paced environment. 

 Parts Backorder Coordinator Benefits:

• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits to Include: Medical, Dental, Vision
• 401(k) Employer Match
• Paid Vacation, Sick Time, Holidays

Join Mustang Cat and be a part of a team that values dedication, professionalism, and customer satisfaction!