Field Operations Specialist

Is this you? 

• You enjoy learning new things and are a quick study
• You like variety in your workdays
• You work well with a variety of people 
• You are mechanically inclined and bring previous repair experience

If your answer is yes, we have your next career opportunity!

Motivate is seeking Field Technicians (Field Operations Specialists) to train and then flex across several operational roles for Washington DC’s bikeshare system. The roles can include bike mechanic, docking station technician, and driver to swap batteries, transport bikes, and recover bikes throughout the system.

About the Role

• Train and then flex to proficiently perform various operational roles in a productive and safety-focused manner
• Accurately and efficiently record duties on mobile device applications
• Maintain clear and consistent communication with dispatch and work effectively with various teams
• Provide customer service to bikeshare members and the general public while working in field-based roles
• Provide information and suggestions for improvements

About You

• You have previous repair experience (strong preference for bike mechanic/repair) and are mechanically inclined
• You are teachable and excited to learn different job skills, enjoying variety You can adapt to new things, problem-solve, and make decisions without the direct supervisor always present 
• You work well with others, communicate effectively, and can assist the general public when needed
• You have a valid Driver’s License with the ability to meet our motor vehicle record requirements
• You are willing to work both in a warehouse environment, as well as outdoors in an urban environment, and in a variety of weather conditions
• You can lift to 75 pounds, bend, stoop, and stand for extended periods; ability to bike for extended periods

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.    

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.  

Why Join Our Team  

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.  

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.   

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you. 

Work Perks  

• Comprehensive medical, dental, and vision plans  
• Life, accidental death, long-term and short-term disability insurance options 
• Paid time off and sick time  
• Paid parental leave  
• 401k retirement plan with company match
• Free annual bike share membership  
• Opportunities for growth   

Interested? Apply now! 

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission. 

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

Please be advised that this position is part of a bargaining unit where the terms and conditions of employment are governed by a Collective Bargaining Agreement.