|
Policy Name
|
Clinical Staff Description and Responsibilities
|
|
Department
|
Rheumatology
|
Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.
|
Job Title
|
Rheumatology Clinical Staff
|
|
Job Description
|
To provide guidance and support in the Rheumatology Departments, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.
|
|
Working Conditions
|
Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.
|
|
Job Responsibilities
|
- Represent MMC in a courteous and professional manner
- Greet guests and incoming calls in a polite, prompt, and helpful manner
- Be at your workstation on time and prepared to start the day
- Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
- Set up exam rooms; assist doctor/provider in office exams and procedures.
- Assist patients to rooms, perform proper intake, begin office note, and enter requested lab and x-ray orders in the EMR.
- Provide patients with proper education concerning medication and treatment
- Clean exam rooms after use.
- Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
- Must complete all Healthstream assignments on time
- Plan, prioritize and organize work load to maintain efficient patient/client operation in the department
- Communicates with patients about lab results, questions, medications, symptoms etc.
- Notify patients of test results as directed by doctor/provider and chart all contacts.
- Process prescription refill requests
- Administer injections, maintain and disperse drugs from supply closet.
- Chart all communications with patients, call prescriptions to pharmacy as directed by doctor/provider, file labwork, radiology reports and other documents in patient chart.
- Complete prior authorizations for medications, MRI’s, etc. and any other patient forms necessary
- Schedule follow-up appointments
- Provide prompt, efficient, and accurate patient service
- Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
- Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
- Be knowledgeable of and adhere to all MMC policies and procedures.
- With instruction, perform other duties as required or assigned
|
|
Required Skills
|
- Excellent customer service skills
- Strong skills in communicating effectively with co-workers, providers, and patients
- Ability to conduct daily functions in an appropriate, professional, and compassionate manner
- Ability to manage/prioritize multiple tasks in an efficient and timely manner; attention to detail and well organized
- Teamwork attitude
- Flexibility to respond to changing demands
- Ability to react calmly and competently in stressful situations
- Effectively utilize computer systems and programs that are necessary to complete daily tasks
|
|
Education/Experience Requirements
|
-Completion of a Medical Assistant Program or have a current nursing License in the state of Tennessee (LPN)
|
|
MMC Vision, Mission, and Values
|
Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.
Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.
Our values guide our actions as we strive to carry out our mission.
- A progressive approach to advances in medicine and changes in the health care delivery system
- Responsive to patient and community needs
- Collaborative with other physicians, hospitals, allied health providers and the community in improving health care
- Professional, ethical and socially responsible
- Team-oriented management and leadership
- A positive, open and responsive work setting
|
*This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.