|
Title:
|
PM Restaurant Server
|
|
Job Description:
|
Ensure and serve guests with an elevated experience demonstrating menu knowledge, sales ability, and “our story”.
|
|
Typical Work Conditions:
|
Restaurant or other outlet.
|
|
Equipment Used:
|
Trays, various dishes, glassware, flatware, room service equipment, and other food and beverage service items.
|
|
Knowledge/Training:
|
- Candidate must be fluent in English and demonstrate an ability to communicate clearly with guests and associates.
- Minimum of 2 years serving experience required.
- Must have basic knowledge of beer, wine and spirits and be familiar with menu items.
- Must demonstrate the ability to upsell and drive revenue.
- Knowledge of MICROS helpful.
|
|
Essential Tasks:
|
- Provide superior table service to the guest per Hilton standards.
- Upsell items that generate additional revenue for the restaurant while satisfying the guest.
- Complete all payment transactions per hotel policies and procedures.
- Perform duties per shift including setup and cleanup.
- Clean and reset tables per standard.
- Replenish buffet with hot and cold items as needed (when applicable).
- Seat guests.
- Serve room service orders per Hilton standards and guidelines.
- Familiarize with open table to input reservations according to standard.
- Answer phones within 2 rings.
- Participate and attend pre-shift meetings or huddles.
- Assist with Club on 9 as needed (replenish food, drink etc.).
- Execute other duties as assigned by managers/supervisors.
|