Front Desk Agent - Courtyard Copley Square

Are you a dynamic, enthusiastic, and customer-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to join our team as Front Desk Agent at Courtyard Copley Square  

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you. 

Job responsibilities:

Process all guest check-ins by confirming reservations.

Assigning rooms, and issuing and activating room keys.

Process all payment types such as room charges.

Process all check-outs including resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track the readiness of rooms for check-in.

Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Complete designated cashier and closing reports in the computer system.

Count bank at the beginning and end of shift.

Balance and drop receipts according to accounting specifications.

Concierge duties 

Previous hotel experience is highly preferred.