Night Audit

Title:

Night Audit

Job Description:

Accurately balances all hotel income and expenses for 24 hour hotel operating period

Typical Work Conditions:

Front desk and office

Equipment Used:

Computer, printer, key machine, luggage cart, telephone, fax, copier, scanner

Qualifications:

·         High school diploma or equivalent

·         4 years minimum experience in hotel audit

·         Fluent English, read and write necessary

·         Must have sound judgement and discretional skills and be able to work with little or no supervision

·         Must be flexible in hours and days worked

·         Must display very good organization and time management skills

·         Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities

·         Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel

·         Must be able to operate basic office machines, i.e., copier, fax, printer, etc.

Essential Tasks:

·         Balance all room revenue, F&B revenues and room expenses

·         Balance all room and tax charges

·         Performs all GSA functions as required

·         May perform duties associated with Night Manager responsibilities

·         Posting charges to guest accounts

·         Processing payments from guests

·         Selling and upselling rooms to “walk-in” customers

·         Maintaining daily logs

·         Balancing shift work and cash drawers

·         Listening for or anticipating and responding to guest complaints.

·         Use established greeting when answering the phone or meeting guests in person

·         Promote, answer questions about, and enroll in Hilton’s Honors program