Part Time Hotel Night Auditor/Front Desk Agent

Reports to: General Manager

Position Summary:

The Night Auditor/ Front Desk Agent is responsible for the prompt and efficient balancing of the day’s transactions of the entire hotel, as well as for safeguarding both the hotel’s guests and its assets by following all established safety and security policies. He or she is responsible for the courteous and efficient check in and check out of guests and for meeting many other guests needs during their stay. The Night Auditor / Front Desk Agent is also responsible for the collection of monies for services rendered during a guest stay. Responsible for the smooth operation of the front office, and for ensuring that all standard operating procedures pertinent to the Front Office are followed.

Experience & Education:

• 1 to 2 years of experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• College course work in related field helpful
• Previous customer service experience strongly preferred.

Requirements:
 

Work Environment – Ability to work:

• Under variable temperature conditions
• Under variable noise levels
• Indoors
• Long hours sometimes required.

Physical Requirements:

 Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range
• Ability to bend, stretch, twist or reach with your body and arms
• Must be able to stand and/or walk for lengthy periods of time

Mental Requirements: 

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Multi-Lingual skills helpful

Essential Duties & Functions:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

• Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations
• Positively interact with hotel guests
• Check guests in and out of the hotel
• Confirm payment method at check in and obtain full payment at check out
• Log all requests and confirm completion
• Direct guests to daily functions within the hotel
• Review PMS inventory and house count for availability and rates
• Book reservations for day of arrival or future stays
• Balance and prepare individual paperwork for closing shift
• Balance bank daily (which includes counting bank before beginning a shift and after shift closes)
• Maintain and market special guest programs
• Handle incoming/outgoing calls
• Take and deliver messages
• Be familiar with guest privacy
• Provide information about hotel
• Know emergency procedures
• Know VIP procedures
• Run copies and charge guests as needed

• Send faxes and charge as needed
• Run daily arrival report and annotate guest reservation/inform team of special requests
• Review changes in Policy and Procedure
• Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt
• Stock and clean work space for next shift
• Distribute billing reports to hotel outlets
• Prepare key check inventory
• Block bus tours and notify Housekeeping

• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
• Balance number of rooms and revenue each night

• Prepare necessary reports, and Month End Reporting
• Balance Guest Services and Food and Beverage cashiers’ work
• Balance credit cards and Batch them

Non-Essential Duties:

• Other duties as assigned.