Night Audit / Guest Service Agent

Title:

 Night Audit / Guest Service Agent

Job Description:

Accurately balances all hotel income and expenses for 24-hour hotel operating period.
2 Nights 11PM -7AM - Night Audit 
3 Days or Night 7AM -3PM or 3PM - 11PM. (Will go over in interview) 

Typical Work Conditions:

Front Desk and office

Equipment Used:

Computer printer, key machine, luggage cart, telephone, fax, copier, scanner.

Qualifications:

·        High school diploma or equivalent.

·        4 years minimum experience in hotel audit.

·        Fluent English, read and write necessary.

·        Must have sound judgement and discretional skills and be able to work with little or no supervision.

·        Must be flexible in hours and days worked.

·        Must display very good organization and time management skills.

·        Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.

·        Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.

·        Must be able to operate basic office machines, i.e.,copier, fax, printer, etc.

Essential Tasks:

·        Balance all room revenue, F&B revenues and room expenses.

·        Balance all room and tax charges.

·        Performs all GSA functions as required.

·        May perform duties associated with Night Manager responsibilities.

·        Posting charges to guest accounts.

·        Processing payments from guests.

·        Selling and upselling rooms to “walk-in” customers.

·        Maintaining daily logs.

·        Balancing shift work and cash drawers.

·        Listening for or anticipating and responding to guest complaints.

·        Use established greeting when answering the phone or meeting guests in person.

·        Promote, answer questions about, and enroll in Hilton’s Honors program.