Housekeeping

Department:                Housekeeping

Reports to:                  Housekeeping Department Manager

Subordinates:              None

Summary

Ensures the operational ability of the housekeeping department by preparing for, maintaining, and recovering from various activities and functions throughout the hotel.  Cleans guest rooms and bathrooms and restocks carts.  May assist in the laundry department as necessary.

Essential Functions

• Attends all training; including safety training sand standard operation procedures as directed by management.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Practices efficient and effective procedures.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
• Maintains a “can do” and “guest first” attitude at all times.
• Reports any maintenance repairs to maintenance staff.
• Assures requests are made in a timely manner.
• Picks up assignment and room keys daily according to key policy.  Completes and returns check list at the conclusion of each shift.  Returns and signs key in.
• Cleans room and bathrooms compliant with hotel standards and time guidelines.
• Follows Ecolab Fresh State program to cleaning guest rooms.
• Abides by guidelines for use of cleaning towels and gloves.
• Cleans rooms one at a time.
• Properly stocks housekeeping cart and closets when necessary.
• Abides by all ‘Do Not Disturb’ sings on guest room doors; notifies supervisor of presence.
• Properly identifies sharps and handles appropriately.
• Reports any cleanliness issues not able to be resolved to housekeeping supervisor and/or front desk, maintenance.
• Inspects each room for bed bugs and other unwanted pests.  Follows proper procedure for reporting and reports immediately.
• Reports lost and found items as appropriate; turns in items following shift.
• Is mindful to not make excessive noise in the guest room space.
• Assists in cleaning public areas of the hotel when deemed necessary.
• Deposits trash as necessary or at the end of shift.
• Monitors activity in guest hallways for suspicious or inappropriate behavior and reports immediately to the front desk.
• Maintains appropriate personal contact with customers (both internal and external) including daily interactions with guests.
• Coordinates with housekeeping supervisor daily to ensure guests special requests are met.
• Works to meet or exceed benchmarked scores as it pertains to the housekeeping department.
• All other duties assigned.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Responds to requests for service and assistance
• Interpersonal – Maintains confidentiality
• Oral Communication – Responds well to questions
• Team Work – Contributes to building a positive team spirit
• Written Communication – Writes clearly and informatively; Able to read and interpret written information
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media
• Adaptability – Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time
• Dependability – Follows instructions; Completed tasks on time or notifies appropriate person with an alternate plan
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure quality
• Quantity – Meets productivity standards; Completes work in a timely manner