Public Space Houseman - Hampton Inn Verona at Turning Stone

Do you have the J Quality?

https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be

 
Summary

Ensures the operational ability of the Housekeeping Department by preparing for, maintaining, and recovering from various activities and functions throughout the hotel.  Cleans public areas, public bathrooms, prepares meeting spaces, and insures general cleanliness of all public areas.  May assist cleaning rooms and in laundry department.

Essential Functions

• Attends training; including safety training, standard operating procedures, certifications, and any other as directed by management.
• Arrives at work in a timely fashion and in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Practices efficient and effective procedures.
• Reads and understands English to comply with function directions.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
• Maintains a “can do” and “guest first” attitude at all times.
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed.
• Addresses guest complaints regarding service or equipment.
• Resolves complaints to the satisfaction of the guest; passes information along to supervisor.
• Assures requests are made in a timely manner.
• Picks up check list and room keys daily according to key policy.  Completes and returns check list at the conclusion of each shift.  Returns and signs key in.
• Is mindful to not make excessive noise in the guest room space.
• Cleans public bathrooms compliant with brand standards.
• Cleans public areas of the hotel.
• Maintains cleanliness in the pool area, restocking towels as needed.
• Cleans outside areas to the front and sides of the hotel.
• Removes trash from all receptacles.
• Monitors activity in the parking lots, pool area, lobby, guest hallways for suspicious or inappropriate behavior and reports immediately to the front desk.
• Maintains personal contact with customers (both internal and external) including daily interactions with guests.
• Coordinates with housekeeping supervisor daily to ensure guests special requests are met.
• Works to meet or exceed benchmarked scores as it pertains to the housekeeping department.
• All other duties assigned.