Conceirge and Hotel Ambassador

To ensure a hospitable and professional atmosphere throughout the entire property.  Serve all guests while providing the highest level of service in an efficient, courteous, professional manner.

   
A conceige ambassador attendant has superior guest service skills serving as support to front office and beverage departments. They are extremely motivated and are willing to go above and beyond to exceed guest expectations.

 

Essential Functions: 

(Included but are not limited to the following)

Complete all items on the daily checklist

Complete all daily and weekly cleaning and organizational tasks.

Attendance as scheduled is required.

Greet guests upon entering the lobby with a sincere smile and welcome.

.

Facilitate the needs of the guest such as room reservations, upselling restaurant reservations, daily requests, etc.

Learn the names and personally recognize our regulars. 

 Possess the ability to anticipate the needs of guests, working to

 satisfy requests before they’ve even been made. 

Be very knowledgeable about the hotel & its services, local area, local events, attractions, sightseeing and cultural events 

Be able to prioritize job functions to best satisfy the guest. 

Provides the highest quality of service to guests at all times. 

PM shift Attendant must have alcohol knowledge 

Follow health, safety and sanitation guidelines for all products. 

Clean and maintain equipment and work area associated with the job function. 

Assist the restocking and replenishment of product and supplies as stipulated in the shift duties. 

Keeps the lounge running smoothly and does their best to make sure all guests leave satisfied. 

Have a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.

Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines in the employee handbook. 

 Performs all other duties deemed necessary by management.

Other functions:

Bartending Skills
Pool Attendant
Receptionist 

 

Minimum position requirements:

Ability to read and write as well as speak clearly in English. (High school diploma)

Experience:

Hospitality

     experiences 

F&B

     Knowledge a plus.

 

Skills:

Effective

     and clear communication skills.

Professional

     and friendly hospitality skills.

TIPs certification or

other alcohol serves safe certification is required.

Ability to

     work with high profile guests and their demanding needs.

Able to

     multi-task and organize thoughts, and tasks within the same given time.

Creative

     food presentation and cleanliness of lounge

Embraces change in day to day tasks

to create success

Supports teamwork to achieve better

results more efficiently

Contributes and maintains an

environment to go above and beyond to satisfy all guests

Makes decisions on what is best for

all stakeholders, our owners, guests and associates

Ability to create distinctive,

memorable experiences for your guests

Comfortable with making empowered

decisions

Applies a leadership mentality and

takes charge when necessary

 

Physical job Requirements

Continually

     moving at a fast pace.

Continuous

     standing, bending and stretching for the full shift.

Lifting

     dishes, cleaning, and moving tables when needed.

Some heavy

     lifting

Pushing and

     pulling of heavy carts

 

Environment:

Hearing:

     Must be able to hear guest requests.

Vision:  Must be able to greet guests.

Speech:  Must be able to explain hotel amenities

     and communicate with guests.

Literacy:  Must be able to read area information

     and communicate guest needs.