Front Desk Clerk

Front Desk Agent - Merriweather Lakehouse Hotel

Are you a dynamic, enthusiastic, and customer-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to join our team as a Front Desk Agent at Merriweather Lakehouse Hotel.

As the Front Desk Agent, you will be one of the first points of contact for our guests, providing exceptional service and ensuring a memorable stay.  If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

Position Summary:

The Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests. He or she is to ensure efficient communication with team members, vendors and guests. The Front Desk Agent must maintain a welcoming attitude and respond to all service questions and requests. He or she is also responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures. The Front Desk Agent is responsible for collecting monies for services rendered during a guest stay, and for meeting many other guests’ needs during their stay.

Essential Duties & Functions:

• Approach all encounters with guests and employees in a friendly, service-oriented manner

• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

• Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations

• Positively interact with hotel guests

• Check guests in and out of the hotel

• Confirm payment method at check in and obtain full payment at check out

• Log all requests and confirm completion

• Direct guests to daily functions within the hotel

• Review PMS inventory and house count for availability and rates

• Book reservations for day of arrival or future stays

• Balance and prepare individual paperwork for closing shift

• Balance bank daily (which includes counting bank before beginning a shift and after shift closes)

• Maintain and market special guest programs

• Handle incoming/outgoing calls

• Take and deliver messages

• Be familiar with guest privacy

• Provide information about hotel

• Know emergency procedures

• Know VIP procedures

• Run copies and charge guests as needed

• Send faxes and charge as needed

• Run daily arrival report and annotate guest reservation/inform team of special requests

• Review changes in Policy and Procedure

• Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt

• Stock and clean work space for next shift

• Distribute billing reports to hotel outlets

• Prepare key check inventory

• Block bus tours and notify Housekeeping

• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

Experience & Education:

• 1 to 2 years of experience in a hotel or a related field preferred

• High School diploma or equivalent required

• Previous customer service experience strongly preferred.

• Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.

• Ability to work with Microsoft Office products and various other software programs.

Physical Requirements:

• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

• Ability to work under variable temperatures and noise levels

• Near Vision - The ability to see details at close range

• Ability to bend, stretch, twist or reach with your body and arms

• Must be able to stand and/or walk for lengthy periods of time

We offer a full benefit package to include; medical, dental, life insurance, 401(k) Plan and other voluntary benefits.  Pay on Demand