Restaurant Liaison

Title:

Restaurant Supervisor

Job Description:

To provide leadership for the restaurant and room service affording only the best service, product consistency and quality with an awareness of hotel policies and procedures in order to maximize profitability

Typical Work Conditions:

Restaurant and other outlets

Equipment Used:

Computer, telephone, printer, XN POS, trays, silverware, glassware, linens, dishes, bar equipment

Knowledge/Training:

• A minimum of 2 years of restaurant and/or management experience is required
• High school diploma or equivalent
• Good organizational skills for dealing with diverse duties and staff

Essential Tasks:

• Open availability is a must including days, nights, holidays and whenever needed
• Promote good customer relations and handle customer concerns
• To fill in as needed serving, bartending, covering shifts
• Motivating; monitoring employee performance
• Comply with all health and safety regulations.
• Conduct daily shift line-ups and pre-shift meetings ensuring all employees are to standard
• Know the meaning of suggestive selling and how to implement these ideas into every day practices
• Train staff members when a problem if found how to address it and when
• Perform spot checks on staff members to see that they are using what is provided for them
• Control labor costs without compromising quality standards
• Prepare reports relevant to your department as requested
• To assist as needed and be on the floor monitoring service
• To act as host/hostess when needed managing the floor
• To ensure that side work is completed
• To be available for day/night shifts as assigned by department management
• Develop individual staff members for future advancement