Assistant Front Office Manager

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Assistant Front Office Manager – Marriott Stamford Hotel & Spa

Job Description

Job Category Front Office
Location    243 Tresser Boulevard , Stamford, CT 06901
Schedule Full-Time
Relocation? No
Position Type Management

Additional Information: This hotel is owned and operated by MJ Hotels, Danburry CT. The franchisee is a separate company and a separate employer from Marriott International, Inc

JOB SUMMARY
Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, AYS and Guest Services/Front Desk. Position directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associates satisfaction and maximizes the financial performance of the department.

CORE WORK ACTIVITIES

 Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages day-to-day operations. Understanding Front Desk operation well enough to perform duties in associate's absence.

• Ensures associates recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with  associates 

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Guest Service

• Provides services that are above and beyond for guest satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers associates to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to associates based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings, morning Stand-up.

Education and Experience

• High school diploma . 4 years experience in the guest services, front desk operation as a Supervisor in a 4 star Full Service Hotel.

FULL TIME BENEFIT OVERVIEW
* Medical, Dental, and Vision
* Short- and Long-Term Disability and Life Insurance
* 401(k)
* Paid Time Off to include Vacation, Holidays, & Sick.

Salary range; $ 65,000- 70,000

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others.  Community relationships matter to the team at Meyer Jabara.