Front Desk

Overnight Front Desk Agent-SHIFT IS TYPICALLY FROM 11:00 P.M- 7:00 A.M 

Job Summary:

Here's your opportunity to "Work on the bright side"! Hilton Ocala, a leader in the hospitality industry, is currently looking for a seasoned Overnight Front Desk Agent. This position is responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities include nightly balancing duties, daily paperwork and shift reports. While completing these duties, the Overnight Front Desk Agent will attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs. This position also sets up the breakfast area each morning according to the La Quinta standards. Other key duties include:

Process guest registrations, including collecting payment.

Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.

Promote, answer questions about and enroll guests in La Quinta's frequent guest program.

Perform nightly backup of server.

Prepare express checkout folios.

Maintain room status inventory.

Perform key inventory.

Communicate all pertinent shift information to General Manager and other desk staff.

Maintain and clean the lobby and bathroom as needed.

If you are detail oriented, enjoy being the "go-to-person", and have an outgoing positive attitude, this is the job for you!

Minimum Experience, Education, Skill & Physical Requirements:

Must be flexible in hours and days worked. Weekends are mandatory.

Must be able to stand for long periods of time.

Must have sound judgment and discretional skills and be able to work with little or no supervision.

Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.

Must be able to operate basic office machines, i.e., copier, fax, printer, etc.

Must display very good organization and time management skills.

Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Experience preferred.

SHIFT IS TYPICALLY FROM 11:00 P.M- 7:00 A.M