Assistant Front Office Manager - Providence Marriott Downtown

Job Title: Assistant Front Office Manager  

Location: Providence Marriott Downtown

Department: Front Office

Reports to: Director of Front Office

Job Type: Full-time

Interested applicants should send cover letter and resume to: ProvidenceMarriottHR@marriottprovidence.com

Position Summary:

The Assistant Front Office Manager supports the Director of Front Office in overseeing the daily operations of the front desk and ensuring an exceptional guest experience. This role involves managing front desk staff, handling guest inquiries and complaints, and maintaining a high level of service standards.

Key Responsibilities:

Staff Management

   - Assist in recruiting, training, and supervising front office staff.

   - Schedule and coordinate shifts to ensure adequate coverage.

   - Conduct performance evaluations and provide constructive feedback.

   - Foster a positive and collaborative work environment.

Guest Services

   - Ensure a warm and welcoming atmosphere for all guests.

   - Address and resolve guest complaints and concerns promptly and professionally.

   - Oversee check-in and check-out procedures to ensure efficiency and accuracy.

   - Monitor guest feedback and implement improvements.

Operational Duties

   - Assist in managing the daily operations of the front desk, including reservations and room assignments.

   - Ensure compliance with hotel policies, procedures, and quality standards.

   - Oversee cash handling, billing, and accounting functions at the front desk.

   - Collaborate with other departments to ensure seamless service delivery.

Administrative Tasks

   - Prepare reports on occupancy, revenue, and other key performance indicators.

   - Maintain accurate records of guest information and transactions.

   - Assist in budgeting and financial planning for the front office.

Safety and Security

   - Ensure adherence to safety and security protocols.

   - Handle emergency situations and coordinate with appropriate personnel.

 Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 2-3 years of experience in front office operations, preferably in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, Fosse, FSPMS) and MS Office.
• Ability to handle stressful situations with professionalism and calmness.
• Attention to detail and strong organizational skills.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Physical Requirements:

• This position requires standing for extended periods and the ability to work in a fast-paced environment.
• May be required to lift and carry items up to 20 pounds.

I have read the job description above and understand the requirements.  I have the ability to perform all of the functions listed above.  Furthermore, I understand that this is not to be construed as an employment contract, nor does this job description necessarily include all the essential functions of the position.  The hotel reserves the right to modify, add or remove elements from this job description at any time.

Providence Marriott Downtown ◈ 354 Rooms

One Orms Street, Providence, Rhode Island, 02904, USA

Managed by Meyer Jabara Hotels: https://www.meyerjabarahotels.com 

N.B. Must be authorized to work in the United States of America.

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This job description reflects management’s assignment of essential functions, and does not restrict management’s right to assign or reassign other duties and responsibilities to the restaurant server at any time.