Director of Sales and Marketing - Providence Marriott Downtown

Job Title:                 Director of Sales and Marketing

Department:          Sales

Reports To:             General Manager

Direct Reports:       Sales Team

Salary:                   $100K to $120K

Bonus:                   35% of Salary

 

 

Interested applicants should send cover letter and resume to: ProvidenceMarriottHR@marriottprovidence.com

 

Must be authorized to work in the United States of America.

 

Do you have the J-Quality? MJH wants to know: https://www.youtube.com/watch?v=qAGd0FhBqJs

 

 

Position Summary:
Develop and implement the total sales and marketing effort of the hotel, including securing new accounts, maintaining existing accounts, supervising activities of sales personnel, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction.  If you believe you have the J Quality click through to apply.

 

Essential Functions:

 

• Direct the activities of hotel sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of hotel sales/revenues.
• Develop and maintain relationships with key clients in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering /banquet services.
• Develop and manage the departmental budget and monitor sales activities/performance to ensure actual sales meet or exceed established revenue plan and to accurately report variances/projections to management.
• Direct the scheduling of conventions and business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Develop hotel level tactical sales plans to support overall system wide sales plans/strategies and programs.
• Develop and maintain great relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions to generate convention and group business.
• Assist the General Manager in the development and update of the hotel level business plan to include input on sales goals and plans that support the overall business and sales strategies of the company.
• Hire, train, and provide career development for all sales personnel; conduct performance evaluations, and provide feedback to employees.

 

Ten years of experience in sales or marketing to include five years in a hospitality or hotel sales program. Supervisory experience is desirable.

 

Desired skills to include interpersonal skills, the ability to motivate and manage others, effective communication and organization skills, and must be customer service oriented.

 

Experience and Education:

• 5+ years of progressive experience in a hotel or a related field required
• Previous experience in hotel sales required
• High School diploma or equivalent required
• College degree preferred
• Customer Service experience required, hotel experience preferred
• Previous supervisory experience required
• Valid driver’s license required
• Previous experience with catering sales a plus

 

Requirements:

Work Environment – Ability to work:

• With various pieces of equipment such as computer, copier, fax machine, scanner, telephone, other office equipment
• Ability to work with various software programs, such as those provided by the brand, company i.e. Microsoft products
• Under variable temperature conditions
• Under variable noise levels
• Office setting although role will require visits to clients so indoor/outdoor time and driving to meetings

 

Physical Requirements:

• Long hours sometimes required
• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range
• Ability to bend, stretch, twist or reach with your body and arms
• Must be able to stand and/or walk for extended periods of time
   
• Mental Requirements: 
  Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions
• Must be able to prioritize departmental functions in order to meet due dates and deadlines
• Multi-lingual skills helpful

 

Essential Duties and Functions:

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations
• Positively interact with hotel guests
• Anticipate guests’ needs, and respond promptly
• Conduct effective sales programs in established group markets
• Budget and achieve sales goals
• Conduct competitive market research
• Motivate department staff to perform an effective outside sales program
• Develop and implement new, special market programs
• React to relevant current business trends, market conditions, and local area special events
• Evaluate potential business for existing and new markets
• Adapt to individual property’s group market needs
• Maintain open door policy
• Assist in preparing weekly payroll
• Check and respond to electronic communications in a timely fashion
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
• Supervise staff including; interview, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate
• Prepare daily/weekly schedule and set priorities, while scheduling time effectively
• Monitor quarterly and yearly sales goals
• Prepare all weekly reports and activities in Sales department
• Revise and adjust market plan on a quarterly basis or as much as needed throughout the year according to changing business trends
• Monitor the implementation of plans and actions according to an effective time schedule
• Maintain effective communication with all hotel departments
• Conduct effective meetings
• Oversee all departmental operations and employee performance

 

Non-Essential Duties:

• Lead and conduct department meetings/attend hotel meetings
• Other duties as assigned

 

By continuing, you certify that information given is true and complete and that in the event of employment, you understand that any willful omission or misrepresentation may result in discharge.  You also understand that this application is not intended to be, a contract of employment.  You also authorize investigation of all statements contained in your resume as may be necessary in arriving at an employment decision.  Meyer Jabara Hotels is a national company and operates a number of websites.  By applying for employment, using the website your data will be transferred and processed at the location you applied for a position.  If you agree and believe you have the J Quality, please select I agree button below.  Thank you for your interest.

 

This job description reflects management’s assignment of essential functions, and does not restrict management’s right to assign or reassign other duties and responsibilities to the restaurant server at any time.

 

I have read the job description above and understand the requirements.  I have the ability to perform all of the functions listed above.  Furthermore, I understand that this is not to be construed as an employment contract, nor does this job description necessarily include all the essential functions of the position.  The hotel reserves the right to modify, add or remove elements from this job description at any time.

 

 

 

 

Providence Marriott Downtown ◈ 354 Rooms

One Orms Street, Providence, Rhode Island, 02904, USA

Managed by Meyer Jabara Hotels: https://www.meyerjabarahotels.com