Night Audit

Title:

Night Audit

Job Description:

Accurately balances all hotel income and expenses for the 24-hour hotel operating period

Typical Work Conditions:

Front desk and office

Equipment Used:

Computer, printer, key machine, luggage cart, telephone, fax, copier, scanner

Qualifications:

• High school diploma or equivalent
• Fluent in English, reading and writing necessary
• Must have sound judgment and discretional skills and be able to work with little or no supervision
• Must be flexible in hours and days worked
• Must display very good organization and time management skills
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.

Essential Tasks:

• Balance all room revenue, F&B revenues and room expenses
• Balance all room and tax charges
• Performs all GSA functions as required
• May perform duties associated with Night Manager responsibilities
• Posting charges to guest accounts
• Processing payments from guests
• Selling and upselling rooms to “walk-in” customers
• Maintaining daily logs
• Balancing shift work and cash drawers
• Listening to or anticipating and responding to guest complaints.
• Use established greetings when answering the phone or meeting guests in person
• Promote, answer questions about, and enroll in Hilton’s Honors program