Customer Support Specialist

The Company:
Metropolis has developed advanced technology that makes parking remarkable and turns the garages and lots of yesterday into connected mobility infrastructures. Our technology and operating teams are deployed in hundreds of locations across the country. We’re building the digital pipes through which the future of mobile commerce will move.                

Customer Support Specialist Job Responsibilities:                    

• Arrives to work on time for scheduled shift.
• Provides professional and friendly interactions with our customers over voice calls, and/or in written communication.
• Applies established procedures to independently solve routine problems.
• Learns to use professional concepts in customer support.
• Uses established processes to troubleshoot customer reported inquiries.
• Ensures customer satisfaction by providing total resolution to customer inquiries.
• Utilizes technical systems and advanced tools to research and troubleshoot escalated customer issues.
• Evaluates customer billing disputes or refund requests, taking appropriate actions.
• Responds to externally escalated customer complaints logged with government, business, trade group entities, or others.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.                

Availability to Work:

• Flexible availability needed for any emergency shift needs. *Please note that weekend availability is required*            

Education and Experience:                    

• High school diploma or equivalent.    

FLSA Status: Non-Exempt             
Equal Employment Opportunity (EEO)                
Metropolis Parking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Metropolis Parking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.        
This employer participates in E-Verify. M/F/Disability/Veteran 

Join us in making a difference as we build our future.  Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.