Parking Operations Manager - Pittsburgh

Operations Manager Position:

The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations.  The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.  

Duties and Responsibilities 

• Manage a team of hourly employees
  • Schedule shifts and verify time & attendance tracking
  • Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards
  • Interview, hire, and develop team members
  • Ensure team members complete all necessary training 

• Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)
• Control spending and keep expenses within approved budget
• Maintain maintenance control documents while meeting maintenance goals
• Promote safe work practices by conducting safety audits and coaching individual staff members
• Work closely with the client to define performance measurements and execution
• Ensure all client operational documentation is compete and recorded for client and Metropolis records
• Ensure Metropolis’s standards of Customer Service are met
  • Greet customers and clients in a courteous manner
  • Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires
  • Observe and coach team members to meet customer service standards
• Implement company initiatives and processes
• Conduct performance evaluations that are timely and constructive
• Perform specific operational responsibilities as required based on the needs of the assigned location
• Perform other duties as assigned 

Essential Functions 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions. 

• Incumbent must be able to 
  • Stand for up to six (6) consecutive hours
  • Work outdoors in all weather conditions
  • Communicate effectively in written and spoken English with team members and customers 

• If working in a valet location, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes
• If working in a shuttle location, incumbent must be able to drive all shuttle vehicles used at the location