Division Loss Prevention and Safety Manager

Under the guidance of the Senior Loss Prevention Safety Manager the role and function of the Division Loss Prevention & Safety Manager is overseeing and championing initiatives and company programs, processes and controls that builds a culture around continuous improvement in loss prevention, safety, and security outcomes while protecting Mister Car Wash employees, customers, and company assets.

The Loss Prevention & Safety Manager is the division technical expert and as such will conduct training, lead investigations, issue safety reports/guidelines, and provide focus on safety and environment compliance regulations.

What you will do: 

• Support, promote, and actively demonstrate company values with related customer service to internal and external customers.
• Cultivate and maintain a positive servant leadership approach and business partnership with peers, store teams, field management, maintenance, and human resources business partners.
• Ensure that adequate LP (Loss Prevention) and safety processes and procedures are embedded in stores and warehouses during visits. When necessary, create and implement new or improved strategies to maintain safe and secure stores as well as reducing losses, risks of theft and fraud.
• Act as the primary LP/Safety point of contact with regulatory agencies and file government agency reports in a timely and effective manner when requested.
• Analyze cash over/short report to identify potential operational deficiencies and financial risks by store and divisions as well as implementing plans to minimize cash handling losses and/or deficiencies.
• Identify and develop industry relationships within the retail/food service industry, law enforcement and other non-retail loss prevention/safety organizations.
• Take ownership and provide support for special projects that arise with a “hands on” approach as needed to complete the task.
• Conduct all other duties as assigned by Sr. Manager of LP and Safety or Sr. Director of Risk Management in a timely manner.
• Coordinate and manage own travel and accommodations.

Training

• During site visits, facilitate coaching and training sessions on loss prevention and safety topics and programs with store management teams, regional managers, and maintenance teams whenever possible.
• Participate regularly on Operations conference calls, sharing timely topics involving loss prevention and safety/risk programs and processes.
• Support the required monthly LP and safety training completion by all team members in designated stores by working with the field.
• Participate in the training of new Regional Managers and Human Resources Business Partners within the assigned divisions.

Physical Security, Controls, Communication, and Project Support 

• Manage the successful installation of alarm systems and camera systems in acquisitions including camera upgrade projects and alarm projects.
• Provide support for annual fire sprinkler and fire alarm system inspections, tests, and service requests for stores within the division.
• Be a point of contact and educator for store management teams and Regional Managers regarding store burglar alarms and how to manage and reduce false alarms.

Inspections/Audits

• Conduct store visits to review loss prevention and safety programs as well as and inquire on issues regarding OSHA adherence, other state regulatory agencies, personal protective equipment, eye wash stations, first aid cabinets/supplies, fire system and extinguisher inspections.

Investigations

• Ensure investigations are conducted in a manner consistent with organization core values, Wicklander-Zulawski techniques of interviewing, and within ethical and legal guidelines. Assist the divisions with implementation of the necessary corrective actions
• Utilize various internal and external resources and systems to aid in investigations as well as loss prevention industry associations and contacts, social media, and other internet outlets, as necessary.
• Respond to Navex EthicsPoint whistleblower reports and other information resources in a timely manner, identifying validity of information by conducting thorough investigations.
• Document all investigations and cases utilizing the designated case management and incident tracking system.
• Assist store operations when needed in the investigation of customer accident investigations.
• Handle requests for CCTV video from third parties, including law enforcement subpoenas, concerning assigned stores following company procedures and within general counsel guidelines.
• Conduct post-accident investigations involving injured employees when medical attention is sought. Also review non-medical accidents to establish preventative measures when appropriate.
• Assist with regional/general managers training on how to investigate and submit required information for customer and worker compensation investigations.

How you will shine: 

• High school diploma or GED. Preferred bachelor’s degree in relation to the role. 
• 10 years or more in retail, food service, car wash security/LP safety industry
• Experience conducting quality loss prevention, workplace injury investigations and both LP/Safety related reviews, assessments, and audits.
• Demonstrated experience analyzing business documents (i.e., P&L, exception reports).
• Demonstrated experience conducting retail or food service theft/fraud investigations.
• Experience in using physical security systems (e.g., CCTV, card access, BA/FA)
• The position demands a substantial amount of independence and self-supervision.
• Exceptional organization and time management skills to maintain scheduling of tasks and projects in an orderly and timely manner, while effectively meeting store open project timelines.
• Excellent communication skills that ensure the ability to communicate effectively and in a positive solution focused manner with all business and department units.
• Experience with de-escalation techniques between employees or customers.
• Demonstrated ability in handling, resolving, and communicating complex issues in real time using strong analytical and communication skills.
• Have an entry level technical understanding and working knowledge of burglar alarms, fire systems, card access and CCTV systems.

What motivates our team:

• Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
• Career Progression with a high growth, publicly traded company.
• Employee Stock Purchase Plan (ESPP) offered after 6 months of employment.
• Free Unlimited Wash Club Membership.

It's your time to SHINE! Join the Mister Car Wash team today! 

Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide.