Operations Supervisor - Quality

The Operations Supervisor is responsible for assisting the Branch/Operations Manager in developing and maintaining a safe, efficient, and secure route operation by professional, well-trained route and dispatch personnel, ensuring the highest level of service for each customer by properly routing and staffing and operational compliance with Company policies.

*This position will perform as an ATM Service Quality specialist. This role would be responsible for reviewing and disputing service-related penalties, continuous coaching of existing staff, and training of future staff.

General Responsibilities:

• Daily operation of cash-in-transit service (both established and special routes).
• Creating efficient routes and schedules that meet customer requirements to the best of Loomis’ ability. Setting route standards, monitoring route activities and planning for improvements, changes, and restructuring of routes.
• Supervising and training of employees. Preparing and maintaining a schedule of work assignments, scheduling overtime and vacations of route and dispatch employees.
• Accountability and security of cargo.
• Monitoring/overseeing driver and vehicle logs including DOT hours. Enforcing the policies regarding proper signatures, dates, times and completion on all route/dispatch paperwork.
• Monitoring condition and safety of vehicles, firearms, keys, PDAs and other equipment or resources.
• Monitoring and maintaining all ATM supplies in route vehicles and branch location.
• Responding to accidents and breakdowns on routes
• Responding to daily customer inquiries generally via dispatch or email
• Monitoring of employee qualifications and/or training
• Completing requirements of route surveillances with a focus of observation on the crew
• Completing requirements of ATM audits in accordance with company policy
• Ensuring all ATMs are cleaned and maintained in accordance with customer requirements
• Other duties as assigned by Branch or Operations Manager 

Skills and Qualifications:

• A valid firearms permit or ability to pass applicable firearms requirements per the state to which you are applying is required.
• A strong, positive, leadership and supervisory presence proven through professional experience is required.
• Excellent verbal and written communication skills and the ability to teach, coach, and present to small and large groups is required.
• Experience in transportation and warehousing, transportation logistics, or a related field required.
• Experience in banking or retail cash, and ATM operations preferred.
• Excellent computer skills and a working knowledge of Microsoft Office programs required.
• Strong desire to succeed, advance, grow your career, and work for an industry and company-leading branch is required.

Benefits

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry leading Training and Development

Salary commensurate upon skill set, experience and competency in similar role(s).