Sales Support Specialist

Are you ready?

Are you self-motivated and hungry for a challenge?  Are you able to interact with team members and clients professionally?  Do you enjoy analyzing challenges and creatively solving problems?  If so and you are organized, detail-oriented and can work under deadlines, then this is the role for you!

We are looking for a qualified Sales Support Specialist to join our team.  You will provide support to the sales representatives and our clients.  Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.  You should be able to interpret sales metrics and be goal-oriented.  We expect you to perform well in a team environment and have exceptional people skills.  Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Position Responsibilities

• Input orders into front end order system to meet publication and digital deadlines as needed.
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• Communicate with sales reps and clients regarding art and billing
• Work with creative team in providing print and digital advertisements
• Review digital campaign metrics to help sales reps ensure campaigns are operating successfully
• Provide recommendations and suggestions to improve campaign performance
• Join client reporting calls as needed
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data tracking reports and create client-facing decks to support sales team and clients
• Manage sales tracking tools and report on important information
• Stay up-to-date with new product and feature launches

Knowledge, Skills, & Abilities

• Positive, can-do attitude
• Great organizational skills
• Proven experience as a Sales Support Specialist
• Experience with Digital Advertising Products
• Experience in using multiple systems
• Understanding of sales principles and customer service practices

Education & Experience

• College Degree Preferred
• School or Training in Digital Advertisings preferred

Why Join Us?

Lee Enterprises offers competitive wages in a dynamic, interesting work environment with career growth opportunities.  We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match.  We also offer generous paid time off to allow the flexibility to balance personal life and work.  This includes paid parental leave for new parents.

Lee Enterprises is a major subscription and advertising platform and a leading provider of local news and information, with daily newspapers, rapidly growing digital products and nearly 350 weekly and specialty publications serving 73 markets in 26 states. Our core commitment is to provide valuable, intensely local news and information to the communities we serve.

Lee Enterprises is proud to be an equal opportunity employer. We respect and celebrate diversity and are committed to creating an inclusive environment for all employees. For more information about Lee, check us out at www.lee.net.

We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.