Thank you for your interest in employment with Leanin' Tree!Leanin' Tree is the nation's leading fine art greeting card publisher and #1 rated alternative greeting card manufacturer. Our facility is located in beautiful Boulder, Colorado. For over 70 years, we have been bringing the best of words and art together. Leanin’ Tree is employee owned and offers a warm and friendly working environment. Come join our team!

POSITION  DESCRIPTION

TITLE OF POSITION:         Associate Account Manager                                          

REPORTS TO:                   Director, Sales

DEPARTMENT:                  Sales

DATE:                                 2024

DESCRIPTION OF DUTIES

1.  GENERAL PURPOSE

To call and re-establish the buyer / vendor relationship with Leanin’ Tree Greeting Cards. Sells Leanin’ Tree products to established business accounts by telephone: calls blitz lists, services accounts by selecting orders, maximizes sales, maintains current customer base and acquires new business, meeting required revenue goals.

2)  ESSENTIAL FUNCTIONS

1. Call existing Leanin’ Tree customers to re-establish the relationship, to sell Leanin’ Tree products and service customer accounts by making a minimum of 85 outbound calls per day and achieve monthly sales goals.
2. Quickly and accurately complete inbound calls by servicing, selling or redirecting the call to the appropriate resource.
3. Call existing Leanin’ Tree customers to “blitz” for specified products, other projects as needed.
4. Master a 6-step sales process, implementing Leanin’ Tree’s Sales best practices.
5. Process all orders and resolve customer issues ethically.
6. Build new account opportunities by asking for referrals.
7. Use and accurately maintain an account management system, including updating accounts, deleting inactive/duplicate accounts, and establishing appropriate call cycles in order to retain and grow revenues from assigned account database.
8. Adhere to Leanin’ Tree sales policies, procedures, prices, promotions, terms and conditions which includes selling with integrity and ethical behavior, maintaining up to date knowledge about products and merchandising and practicing “Right product, Right store”. 
9. Obtains complete and current credit references on all new and existing accounts, working with the credit department to ensure timely release of orders for credit worthy customers.
10. Assist other sales representatives pick orders.
11. Communicate professionally and courteously with customers, department, managers and other Leanin’ Tree departments.
12. Regular and reliable attendance.

3)   OTHER FUNCTIONS

Participate in department teams.

Develop sales skills and knowledge.

Other duties as assigned.

4)   SUPERVISORY DUTIES

            None

5)   KNOWLEDGE, SKILLS, AND ABILITIES

Sales skills and knowledge

Communication and interpersonal skills

Data entry, computer and 10-key skills (preferred)

Ability to use the telephone, computer, and keyboard

Telephone skills and etiquette

Time Management and organization skills

Multi-tasking skills

Ability to achieve goals

Ability to self-motivate

Basic math skills

6)  EDUCATION AND EXPERIENCE NECESSARY

            High School diploma or equivalent, some college preferred

            1 year sales experience, business to business preferred

Telephone sales experience, business to business preferred

7)   MATERIAL AND EQUIPMENT DIRECTLY USED                      

Telephone (including use of voicemail)

            Telephone headset

Computer, software, and database

            Calculator

            Copier

            Fax Machine

8)  WORK ENVIRONMENT/PHYSICAL SKILLS NEEDED

Indoor office environment

Ability to sit for 8 hours while typing on a computer keyboard

Ability to speak articulately for 8 hours

Hand/eye coordination and visual acuity in near/mid ranges

Manual dexterity using both hands and fingers to type on a keyboard and dial phone, reaching with arms/hands

Ability to lift up to 30 pounds

Must be able to perform the essential functions of the position, with or without reasonable accommodations.

Qualified applicants complete internal application located in adjacent drop file, and obtains Supervisor signature prior to delivery to HR within 3 days.

Base Salary Range: $31827.00 to $43328.00 annually

Target commission opportunity:    $20,000.00 to $60,000.00 annually

Benefits include: health plan, life insurance, disability, 401 plan, and entitlements.

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications for the job.

We offer excellent benefits- 3 weeks Paid Time Off your first year of employment, 10 paid holidays, plus Floating Holiday and Volunteer time!  Health, dental, and vision eligible after 30 days, Life Assistance Program, FSA, life/disability insurance, 401(k), and free product! We are an EEO Employer