Case Manager - Autumn House
Since 1971, A New Leaf has faithfully worked in service to our mission of “Helping Families…Changing Lives,” making a positive impact in the lives of more than 24,000 people each year in the Phoenix Metropolitan area. Services focus on HEALTH, HOUSING, AND COMMUNITY SERVICES, offering a continuum of support to move households from crisis to long-term health and stability. A New Leaf continues to grow to respond to needs in our community by developing comprehensive, relevant and effective services for vulnerable and underserved families, children, and adults.
A New Leaf’s Autumn House is seeking a dedicated and compassionate Case Manager to provide comprehensive support to survivors of domestic violence. This role focuses on empowering individuals and families to achieve stability and safety by connecting them with resources, developing personalized action plans, and offering ongoing advocacy. The Case Manager will play a key role in fostering a safe, supportive, and goal-oriented environment within the shelter.
Education:
- High School or GED required.
- Associate or Bachelor’s Degree, preferred.
Experience:
- Experience working with domestic violence, homeless or economically disadvantaged population required.
- Knowledge of community resources.
- Knowledge of and/or experience with trauma informed practices required.
- Bilingual verbally in Spanish, preferred.
RESPONSIBILITIES. Responsibilities will include but not limited to:
- Role model appropriate behaviors to callers/clients in the shelter, at all times, utilizing trauma informed principles and practices.
- Provide case management, crisis intervention, domestic violence education, and resources and referral services to callers on crisis calls and to clients in the shelter.
- Communicate with hotel/motel and/or transportation agencies for client placement in overflow program and convey information appropriately to internal programs.
- Be responsible for issues relating to admission and discharge, in conjunction with the programs definition and policies as relevant to program/client needs.
- Perform screenings, lethality assessments and basic needs assessments for potential clients according to procedure. Assist with the introduction of program and facility orientation to incoming clients. Assist with client intake/exit paperwork as needed.
- Co-develop 24/7 Safety/Crisis Plans with every household, depending on the safety needs and risk factors identified by the client.
- Monitor the implementation of a strength-based service plan and progress of household towards goals.
- Assist households in obtaining community services and benefits, securing appointments with outside services and agencies as needed, including identification of funding sources and linkages to other agencies/services.
- Provide referrals and/or coordinating transportation for households to community services as relevant to client need.
- Coordinate client satisfaction surveys with individual clients on a regular basis.
Compliance/Requirements:
- Class One Fingerprint Clearance Card
- Valid Driver’s License with reliable transportation, required
- Current Auto Liability Insurance, required
- 39 Month Motor Vehicle Record, required
- Be at least 21-years of age
We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report to include verification of employment, education, criminal background search and driving records. A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. A New Leaf participates in el program de E-Verify. Equal Opportunity Employer. BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), annual team member appreciation event, informal, yet professional team environment. For full time employees, we also provide the following included in the total compensation plan: Health/Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program which has received a Silver Level of excellence in worksite wellness by providing employees with Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more!
Other details
- Pay Type Hourly
- Mesa, AZ, USA