Support Partner - Men's Shelter

Since 1971, A New Leaf has faithfully worked in service to our mission of “Helping Families…Changing Lives,” making a positive impact in the lives of more than 24,000 people each year in the Phoenix Metropolitan area.  Services focus on HEALTH, HOUSING, AND COMMUNITY SERVICES, offering a continuum of support to move households from crisis to long-term health and stability. A New Leaf continues to grow to respond to needs in our community by developing comprehensive, relevant and effective services for vulnerable and underserved families, children, and adults.

The Evening Shift Support Partner at A New Leaf’s East Valley Men’s Center plays a crucial role in maintaining a safe and supportive environment for residents. This position involves monitoring client check-ins/outs, conducting safety checks, and performing regular facility rounds to ensure cleanliness and order. Responsibilities include crisis intervention, de-escalation support, and enforcing program guidelines with therapeutic communication. The Support Partner also assists with kitchen duties, including meal preparation and adhering to food safety standards, while supporting clients with daily life skills and reinforcing program expectations. Professional, empathetic interaction and collaboration with case managers are key to this role, helping to foster a respectful, structured community for all residents.

Hourly Pay Rate: $20.00

Location: Mesa, AZ

Schedule: Sunday, Monday, Tuesday, Friday, Saturday; 2pm - 10pm

QUALIFICATIONS

Education:         

• High School or GED preferred. 

Experience:       

• 0-1 years of experience working with homeless or economically disadvantaged population    
• Demonstrate and provide strong communication skills both verbally and in writing.  
• Committed to teamwork and have the ability to establish and maintain effective working relationships.  
• Demonstrate a basic understanding of Trauma Informed Care.   
• The skills necessary to engage and work with others from diverse ethnic and cultural groups, coupled with always maintaining professionalism.  
• Bilingual in Spanish preferred

Responsibilities:

• Actively participate in weekly staff and training meetings.
• Use therapeutic responses in interactions with clients and staff; do not threaten dismissal except for safety reasons. Educate clients on behavior and consequences.
• Enforce program participation requirements and manage client check-in/out and safety protocols, including thorough item checks upon entry.
• Perform regular safety rounds and ensure facility cleanliness and safety.
• Direct client requests or issues to case managers; maintain professional, respectful communication at all times.
• Handle phone calls, voicemail, and emergency situations as needed.
• Oversee kitchen duties, maintaining food safety and cleanliness standards. Prepare meals, oversee client chores, and ensure proper food storage.
• Provide crisis intervention and de-escalation support, using therapeutic responses and recognizing mental health/addiction symptoms.
• Educate clients on program rules, chores, and fire safety.
• Communicate professionally by email following the chain of command; escalate issues appropriately.
• Document client attendance, late or overnight alerts, and safety concerns. Walk the property regularly to report maintenance needs.
• Follow personal schedule and clocking procedures, arrange coverage when absent, and request overtime approval.
• Demonstrate awareness of personal biases; provide clients with education on critical life skills.
• Stock and organize supplies, stay alert during overnight shifts, and cover scheduling gaps when needed.

Compliance/Requirements:   

• Class One Fingerprint Clearance Card 
• Valid Driver’s License with reliable transportation 
• Current Auto Liability Insurance 
• CLEAN 39 Month Motor Vehicle Record 
• Food Handler’s Card 
• Must Be At Least 21 Years of Age 

We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report to include verification of employment, education, criminal background search and driving records. A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. A New Leaf participates in el program de E-Verify. Equal Opportunity Employer. BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), annual team member appreciation event, informal, yet professional team environment. For full time employees, we also provide the following included in the total compensation plan: Health/Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program which has received a Silver Level of excellence in worksite wellness by providing employees with Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more!