Configuration Management and Continuous Improvement Specialist

About Leadsonline

LeadsOnline provides crime-solving technology to law enforcement agencies across the globe. The company’s suite of investigative solutions includes data, analysis and ballistic identification tools that help solve a range of cases—from missing property and people to gun crimes and other violent offenses. Founded in 2000, LeadsOnline now serves approximately 5,500 U.S. law enforcement agencies and public safety organizations in more than 80 countries. From the crime scene to the courtroom, our innovations are designed to enhance investigative capabilities, improve case outcomes, and streamline operations to ensure justice can be delivered. LeadsOnline is headquartered in Plano, Texas, and Montreal, Quebec, Canada.

About the role

This position reports to the Manager, Operational Excellence and Continuous Improvement and works closely with teams across Leadsonline, more precisely with the Supply Chain, Logistics, Production, Engineering, Methodology, and Quality teams.  We are a crucial part of Leadsonline product development and operations groups.

The Configuration Specialist/Continuous Improvement Coordinator position is a dual-role position:

As a Configuration Specialist you will be is responsible for creating and maintaining configurable items, both material and software.  To align partners in engineering changes so that the Ballistic system maintains its integrity over time. 

As the Continuous Improvement Coordinator, you will assist the Operational Excellence and Continuous Improvement Manager to coordinate and track the various improvement projects across project levels, priorities, and team availabilities.

The Configuration team’s role is focused on the gathering and maintaining of data needed to help partners build Bills of Materials (BoMs) for our products in an ISO 9000 environment.  Understanding and documenting engineering change orders (EC) is also a major focus area for the role. You will work with partners to ensure the proper coordination of the approval process and distribution of breaks through engineering changes. 

About You

You are purpose driven, seeing beyond yourself and wanting to be part of something bigger.  You have a driving passion; you bring your energy, ideas, desire to learn, skills, and smile every day.  You aren’t afraid to try and fail, knowing that you’ll get better with each rep.

You are motivated and adept at coordinating various teams to accelerate product development. You build good working relationships quickly.  You seek feedback regularly and put it into practice. You listen, learn, and are a great team player.  You have supported organizations with part creations and Bills of Materials and have worked in ERP systems to create and maintain these vital components.  You have implemented solutions and tools to enable and help partners accelerate from prototyping to final product.  You understand the requirements of builds for support purposes.  You are organized and prioritize work based on requirements and get things done quickly while providing outstanding service for partners.  You are a master communicator and always strive to make improvements.

Roles and Responsibilities

Configuration role:

• Create and maintain all parts and Bills of Materials (BOM) in an ISO 9001 environment.
• Maintain all documentation for parts and standardization process.
• Partner with the engineering, methodology and validation teams to manage the process of the Engineering Change Order (EC) for all products under the configuration specialists’ control including nomenclature, drawings, and product related documentation such specifications, plans and reports.
•  documentation and nomenclature for hardware products.
• Updating of JIRA tickets for EC, part requests or BOM tickets.
• Co-lead the change management weekly meeting by following the daily activities of engineering change requests.
• Identify of all required actions to implement the change.
• Coordinate all change approvals.
• Train and support all those working in the configuration management team.
• Utilize your expertise together with other teams for the management of numbers of items and the interpretation of Form, Fit, Function (FFF), and related tracking needs.

Continuous Improvement role:

• Track progress of various improvement activities.
• Assist in the prioritization of improvement events
• Assist coordinating assignments of projects to facilitators,
• Coordinate with facilitators for update on project milestones and metrics.
• Reporting status of continuous improvement metrics.

Qualification and experience

• College degree in Information & Library Technologies
• 5 to 8 years of knowledge and experience in configuration management.
• Practical knowledge and experience in data management, material engineering and change management, engineering in a production and R&D environment.
• Proficient with working in an of ERP system (preference Great Plains).
• Knowledge of ISO 9000 and change management standards.
• Excellent knowledge of Document Management Tools (preferably SharePoint/Confluence).
• Practical knowledge in Continuous Improvement methodology.
• Experience with working in JIRA.
• French and English written and spoken.