Digital Banking Product Owner - New Digital Assets

At Liberty, we are proud to integrate our Diversity, Equity, and Inclusion (DE&I) throughout all functions and areas of the Bank to maximize our impact and exceed goals. We believe deepening our DE&I strategies in the workplace and communities we serve creates a much better place to work for our teammates and a safe place where our customers are connected and supported.  We take pride in promoting a socially responsible and sustainable future through initiatives and investment. 

SUMMARY OF THE JOB: 

Function as the expert in the assigned functionality aspects of Digital Banking including Online Banking, Money Movement, Online Account Opening and other features as included in digital banking. This person is expected to manage the entire lifecycle of our digital banking products from start to finish, research leading digital banking experiences, as well as prioritize recommendations, to management, to enhance customer engagement. This person will implement and configure approved new features and changes to the product suite, act as liaison between solution providers: and collaborate with all related departments: Digital Technical teams, IT team, Deposit Operations, Fraud, Marketing and applicable Business Lines to drive development and plan on execution to ensure that the bank is consistently prepared to deliver exceptional digital experiences to our customers. 

ESSENTIAL FUNCTIONS:

• Gain the expertise and understanding of new features from solution providers as they relate to customer engagement and administrative tasks.
• Work with business stakeholders to define and track key product performance indicators (KPIs) and release-specific success metrics.
• Assist in the development of product roadmaps.
• Deliver on overall strategy, product plans, vision, roadmap, and business cases to support product related investments.
• Implement changes in test and production environments.
• Create test plans as appropriate for changes (collaborating with other teams as necessary) and manage testing, document results, and deliver go/no-go production delivery.
• recommendations.
• Clearly documents system issues to ensure that solution providers can identify and correct.
• Identify and work across departments to ensure knowledge is shared appropriately and bank readiness for feature delivery is achieved.
• Function as digital banking expert providing support to Tier 2 teams, communicate benefits and details of planned changes and unplanned events to front-line employees; works with marketing for customer facing communications and digital banking assets.
• Participates as needed in solution provider user groups and other best practice sharing groups.
• Ensures that digital channels adhere to established security standards and compliance guidelines by ensuring proper communication, interaction, and approval by internal teams responsible for compliance, fraud, and risk.
• Works with marketing to ensure focus is maintained on marketing efforts to drive improved use and satisfaction of product features, and to identify new areas of benefit to improve the digital experience.
• Acts as back-up for other team members as assigned, staying cross trained, and filling in during absences.
• Candidate must be available during business and non-business hours to respond to high priority failures or risk issues of the bank’s digital assets. Candidate is responsible for creating communications to customer facing employees on such issues/failures as well as working with marketing if customer communications are necessary.
• Completes required training (on-line and in-person) as assigned by management and bank policy by set due dates. Activity participates in on-going training in the areas of user experience and product management as agreed to with manager.

MINIMUM REQUIREMENTS:

• Must have thorough understanding of digital banking applications and features with a minimum of 5 years direct retail/consumer digital banking product support, business analyst or product owner experience with multiple systems
• Banking or call center experience preferred.
• Strong organizational skills.
• Well-developed written and verbal communication skills.
• Understands and can apply basic mathematical formulas and calculations.
• Ability to effectively plan and manage many tasks / initiatives simultaneously.

PHYSICAL REQUIREMENTS: 

• Ability to sit for long periods of time
• Keyboard Dexterity
• General Office Equipment

COMPLIANCE:

Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.

Liberty Bank is an Equal Opportunity employer.  It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.