Salesforce Administrator

At Liberty, we are proud to integrate our Diversity, Equity, and Inclusion (DE&I) throughout all functions and areas of the Bank to maximize our impact and exceed goals. We believe deepening our DE&I strategies in the workplace and communities we serve creates a much better place to work for our teammates and a safe place where our customers are connected and supported. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. 

SUMMARY OF THE JOB: 

In this role, you will be responsible for managing and optimizing our Salesforce platform to support business operations and enhance user productivity. You will work closely with various teams to ensure that Salesforce is effectively utilized to meet the bank's objectives.

ESSENTIAL FUNCTIONS:

• Administer and maintain the Salesforce platform, including user management, security settings, and access controls.
• Partner with Lines of Business throughout the bank to configure Salesforce applications, workflows, dashboards, and reports to meet business requirements.
• Monitor system performance and troubleshoot issues to ensure optimal operation.
• Lead the development and deployment of new features and functionality in alignment with the bank’s strategic goals.
• Lead staff augmentation resources to assist in the development and support of the environments.
• Stay informed about Salesforce updates and enhancements, recommending best practices for usage. Lead the upgrade efforts to ensure a smooth implementation.
• Understand and follow the Technology processes, policies and practices regarding ITIL, code development, security scanning and change management.
• Keep apprised of IT trends and technologies and build knowledge and technical expertise.
• Identify opportunities for automations and process improvements within Salesforce to enhance user productivity and data accuracy.
• Develop and maintain documentation related to system configurations, processes, and user guides.
• Conduct regular audits of configuration to ensure optimal system performance. Ensure the application comply with banking regulations and internal security policies.
• Partner with the Risk Organization to ensure data privacy and security standards are met.
• Assist in data management, including data quality, migration, and reporting.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration or a related field.
• Minimum of 5 years of experience as a Salesforce Administrator, with at least 2 years in a senior or lead role.
• Experience with Salesforce integrations, using API’s and third-party applications.
• Certifications
  • Salesforce Administrator certification is required.
  • Salesforce Advanced Administrator certification is preferred.
  • Salesforce Platform App Builder certification is preferred.
• Excellent problem-solving skills and attention to detail.
• Strong project management, communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Experience in the banking or financial services industry is preferred.

PHYSICAL REQUIREMENTS:

• General Office Equipment
• Keyboard Dexterity
• Prolonged Sitting

COMPLIANCE:

Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.

Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.