Client Services Assistant

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

NATURE AND SCOPE: 

This position reports to the VP, Landmark Investment Center.  Provides overall administrative and operational support to the financial advisors.  Responsible for assistance and coordination of all activities related to client service, scheduling, processing of paperwork and facilitation of business development events.  This position will have direct contact with clients, salespersons and other professionals.

REQUIREMENTS: 

1. High school diploma or an equivalent combination of education and experience will also be considered.
2. Must have a FINRA securities license or three years of experience as an administrative assistant in the investment management industry.
3. Must have experience or be able to gain proficiency in all programs and systems used for this job.
4. Must possess excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
5. Must have a thorough understanding of industry policies and procedures as they relate to this position.  Must understand and comply with all job related state and federal laws and regulations.

PRINCIPAL ACCOUNTABILITIES: 

1. Responsible for answering phones, scheduling and contacting clients, preparing for and coordinating meetings and seminars.
2. Performs research and makes inquiries on client accounts with fund and insurance companies, as well as LPL’s home office.
3. Manages order-entry of Securities and processes orders as approved by the Broker/Dealer.
4. Works closely with the advisors and performs as the go-to person for the department.
5. Maintains client files and logs information, amending or creating new files as needed.
6. Monitors pending account paperwork with LPL and fund/insurance companies.
7. Performs other duties as assigned.

EO/AA Employer; including veterans and individuals with disabilities.