Manager, Field Service I

For Earth For Life

BASIC PURPOSE AND SCOPE OF POSITION 

The Field Service Manager 1 will represent KUBOTA Tractor Corporations Service Department at independently owned KUBOTA dealerships within an assigned region of the US.   Efforts of this role will focus on dealer aftersales business development, technical and professional dealer personnel training, service support system management and warranty oversight.  

PRINCIPAL ACTIVITIES:  This position does the following in accordance with all applicable Federal, State, and local laws / regulations and the Company’s policies, procedures, and guidelines:

• Build trust and lead as an outside advisor for assigned dealer’s aftersales departments.

• Ensure alignment of Kubota, Kubota Dealer Support and Customer Success Strategies.

• Ability to evaluate, articulate and demonstrate best practices of aftersales processes 

• Contribute positively to the Dealer Aftersales business development process.

• Apply decisions to develop dealer product, parts and labor sales.

• Leads the customer solution delivery within their assigned territory. 

• Enthusiastic and positive efforts put towards problem solving all issues at Kubota dealerships.

• Meet Aftersales Business Performance Targets.

• Responsible for Dealer performance and developing recommendations 

• Enable and Ensure that Kubota TSC is informed and involved with all critical territory technical issues.

• Positively manages the aftersales warranty process.

• Support the dealer’s aftersales warranty process balancing information capture with dealer recovery.

• Strong mechanical and technical understanding and abilities.

• Support aftersales business performance assurance workshops

• Assist and participate in regional technical and professional service management training.

• Additional duties as assigned by management. 

MINIMUM QUALIFICATIONS

• At least 3-5 years of dealer or OEM operations experience required:

  • With a Bachelor’s degree at least 3 years’ experience required.

  • In lieu of a degree at least 5 years’ experience required. 

• Kubota certified in dealer business operations management (within 1 year of hire).

• Professional level understanding of dealer aftersales processes with abilities to advise on improvements. 

• Ability to apply advanced diagnostics and problem-solving techniques to any situation.

• Proficient level skills using MS Office

• Comfortable in make professional level presentations to large groups of people.

• Willingness to travel up to 75% of the time domestically and internationally. 

EQUIPMENT OPERATION (% of time, description, nature of service):

PHYSICAL REQUIREMENTS:

This role must be able to lift up to 50 lbs.  The position will require walking, standing, kneeling, crouching, driving and sitting at a computer.

DISCLAIMER:

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification.  This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification.  This job is intended to include the current essential functions of the job.  Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

 Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.