Horseback Trail Guide

Join a company that is involved in many diverse operations in one of the most beautiful places in Hawai'i. Kualoa Ranch Hawai'i has enjoyed a proud past and looks forward to an exciting future. A team committed to Hawai'i . . . its history, community, visitors & each other. Be a part of it! Share with our guests the beauty, history and culture of Hawai'i!

Department: Horseback
Reports To: Horseback Manager

Description:
Please note that this is not a wrangler or horse trainer position.

The Horseback Trail Guide provides exceptional guest service and frontline support for customers visiting Kualoa Ranch. This role involves safely conducting informative and engaging tours of the ranch property on horseback, ensuring the safety and enjoyment of all guests by using necessary safety equipment and instruction. As an ambassador of Hawaii and Kualoa, you will embody and promote the company’s values and brand image to enhance the guest experience.

Key Responsibilities:

• Guide guests on horseback tours across Kualoa Ranch’s scenic trails, sharing insights about the ranch’s history, landscape, and Hawaiian culture.
• Ensure the safety of all guests by following established safety protocols and providing proper instructions before and during the tour.
• Engage with guests to create memorable and educational experiences while fostering a fun and welcoming environment.
• Assist with the preparation of horses and equipment for tours, ensuring all gear is in proper working condition.
• Provide frontline support for guest inquiries and concerns, resolving issues promptly with a focus on service excellence.
• Represent Kualoa Ranch as a knowledgeable and enthusiastic ambassador of Hawaiian culture, history, and environment.
• Uphold the company’s values and mission, promoting a positive image of Kualoa Ranch.

Minimum Required Qualifications:

• Intermediate to advanced horse knowledge and recent riding experience is required.
• Excellent customer service and interpersonal skills.
• Ability to work outdoors in varying weather conditions and perform physical labor.
• A valid driver’s license with a good driving record is preferred.

Schedule:
Full-Time.  Open availability, including weekends and holidays, is required.

Kualoa Ranch Hawai'i is proud to be a drug free and equal opportunity employer.  We do not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state, or federal law.