REGIONAL REVENUE MANAGER

KOA, INC. DEI STATEMENT

At KOA, we believe the outdoors is fun and for everyone.  We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect.  We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and advance our understanding about DEI
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation 

ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality.   KOA has 525+ locations across the United States and Canada including a mix of franchised and company-owned parks.   KOA has approximately 90 employees at its corporate headquarters in Billings, Montana, and 1200+ across its location.  Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and progressive. 

POSITION SUMMARY

At Kampgrounds of America, Inc., we apply an integrated approach to managing revenue, maximizing total property performance in all aspects of our business. The Regional Revenue Manager will leverage proven hospitality concepts and innovative tactics to maximize profitability for the campgrounds they support. This role will manage a portfolio of campgrounds across KOA’s owned assets.  The Revenue Manager will supply critical analysis and tactical execution for the assigned portfolio affecting pricing, occupancy, revenue goals and yielding strategies. In addition, the Revenue Manager will lead rate analysis and provide guidance around rate and revenue strategies. This role will work collaboratively and communicate consistently across multiple departments to deliver required outputs timely and efficiently.

SPECIFIC DUTIES

• Develop and lead revenue strategy for each campground in designated portfolio.
• Analyze short- and long-term forecasting, industry trends, and rates to include occupancy, goals, and strategic revenue goals.
• Produce property-level business reporting of all relevant performance KPIs on a daily, weekly, monthly, and quarterly basis.
• Complete weekly analysis to monitor property performance, booking pace, and provide detailed rate adjustment recommendations to General Managers and regional team and implement accordingly, ensuring relevant issues are investigated and analyzed.
• Plan and direct revenue meetings with clear objectives and goals.
• Provide dynamic forecast of expected results, variances, and budget comparisons for revenue managed portfolio.
• Work collaboratively with the Business Intelligence team to monitor demand generators, business trends, and competitor strategy, providing guidance to the franchise system to assist in optimizing revenue.
• Lead analysis of comparison of different strategies as well as reporting out quarterly on key learnings/recommendations for revenue management best practices to shared system wide.
• Support training and education initiatives around revenue management for KOA through written communication, webinars, and by leading sessions during KOA events.
• In conjunction with marketing, complete yearly Best Park in Market analysis and Commercial Strategy Roadmaps for your portfolio.
• Support local marketing teams in developing and executing annual marketing strategies.
• Provide support and recommendations on revenue generating capital development within the portfolio of campgrounds.
• Perform or support any special projects regarding revenue management.
• Responsible for the maintenance of any software programs which contribute to the management of revenue.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be at any time with or without notice.  

EXPECTED RESULTS

• Growth in top line revenue and other key performance indicators specific to the financial health of the system.
• Alignment to and execution of all revenue management processes and benchmarks for each individual revenue management focus.
• Successful communication and relationship management with Regional Marketing Managers, campgrounds, Regional VPs, Business Intelligence, and all KOA employees. 
• Delivery of projects within defined budget in time frame as defined by manager.

JOB QUALIFICATIONS

• A bachelor’s degree, preferably in hospitality or hotel management. MBA a plus.
• 3-5 years of hands-on operations or revenue management experience with some responsibility for forecasting and pricing
• Multi-property experience is required.
• Certified revenue manager through an appropriate Revenue Management Training program or willing to undergo process.
• Works well independently as well as in a team environment.
• Deep and broad quantitative and analytical skills
• Strategic planning skills
• Organizational agility and demonstrated success in implementing complex, cross-functional initiatives through direct and indirect influence, ideally in a decentralized business environment.
• Highly computer literate with a strong command of Microsoft Excel
• Ability to use Business Intelligence tools such as Power BI
• Strong listening, oral and written communication skills
• Familiar with sales, marketing, research, planning, and market analysis
• Has a valid Driver’s License

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to analyze data, identify trends, and develop actionable insights.
• Ability to establish collaborative working relationships with management, colleagues, franchise owners and their staff.

• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and prioritize daily, monthly and yearly work.
• Ability to present a professional appearance and demeanor.
• Ability to reach with hands and arms to operate office equipment. 
• Ability to perform duties in a professional office setting/ or work remotely.
• Must be proficient with Microsoft office products.
• Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures to recommend improvements and changes when appropriate.
• Ability to sit for extended periods of time.
• Ability to travel approximately 15% of the time.

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect.   The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind.  All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.