SENIOR PROGRAM MANAGEMENT OFFICE ANALYST

This position will be on-site in Billings, Montana

KOA, INC. DEI STATEMENT

At KOA, we believe the outdoors is fun and for everyone.  We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect.  We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and advance our understanding about DEI
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation 

REPORTS TO

Executive Vice President of Enterprise Operations

POSITION SUMMARY

The Senior PMO Analyst is responsible for various methods and practices supporting the priorities of the business to deliver value and provision capabilities as well as improving the overall Program and Portfolio Management (PPM) maturity. This dual function has the responsibility to develop and maintain a PMO framework and integrate delivery of the organization’s portfolio of projects, products, and structured work efforts ensuring all are manageable, consistent and aligned toward progressive achievement of overarching goals.

The approximate percentage and general division of duties is shown in the following table:

SUPERVISORY DUTIES & RELATIONSHIPS

This position may supervise others in the future

SPECIFIC DUTIES

Creation and Maturation

• Facilitates among the PMO stakeholders and organizational leadership a consensus around the mission and vision of the PMO organization to establish a program and project framework while building product and project-oriented capabilities aligned to value delivery.
• Engages senior leadership and business partners to define the PMO goals and operating model in the form of the PMO charter and mission statement.

Methodology Competency

• Leads in the definition and implementation of program and project management processes, methods, tools, guidelines and standards to establish a stable framework that supports all project teams and stakeholders to improve the probability of successful project delivery.
• Develops and guides a disciplined PMO practice, putting in place the systems, processes and ways of working to sustain high performing teams.
• Facilitates the planning and prioritization of enterprise initiatives ensuring alignment across the organization.
• Defines, manages and directs the needed end-to-end PMO work effort, which includes leveraging best practices and techniques in identifying, quantifying and tracking the realization of expected benefits.
• Accountable for the consistency of KOA operating methodology and associated processes.
• Establishes and implements continuous improvement programs for the organization.
• Drives and facilitates effective collaboration and communications across the organization.

Continuous Improvement

• Regularly reviews and evaluates opportunities to improve project management best practices to achieve higher maturity in project portfolio management (PPM).
• Evolve and continually improve the interdependencies between business models and operating practices, integrating waterfall, iterative, and agile delivery models into one, cohesive delivery strategy to best meet the evolving business needs.
• Engage the organization to ensure continual feedback and identify emerging methodology and alignment needs.

Performance

• Assess enterprise or portfolio performance, using metrics and reporting. Supporting the organization’s progression towards a value based operating model.
• Assures strategic alignment through prioritization, resource capacity management, key result tracking and program management to achieve strategic vision.
• Manages and optimizes the flow of value through the organization.
• Tracks and communicates key organization metrics.
• Escalates and tracks organization impediments, removing them where possible.

JOB QUALIFICATIONS

• Bachelor’s degree in computer science, information systems, business administration or related field with five or more years’ experience in combined (waterfall and agile) required.
• Master’s degree in computer science, information systems, business administration or related field with ten or more years’ experience in combined (waterfall and agile) preferred.
• Certifications such as: (are preferred)
  • Project Management Institute Certification (PMP, PgMP, PfMP, ACP, DAC, etc.)
  • Prince2 Certification (Prince2 Practitioner or Prince2 Agile)
  • Scrum Alliance (CAL, CSP, CSM, CSPO, or advanced certs)
  • Scaled Agile Framework Certification (SAFe – SA or SAFe – SPC)
  • Kanban (KCP, AKT, TKP, Kanban-EXP)
  • Other Certifications: LeSS, PSM, PSPO, PAL
• Equivalent combination of education and experience.
• Leadership experience in, and knowledge of enterprise systems, preferably in hospitality.
• Work experience and proven track record in Business Planning, Board and other high-level communications, multiple project management, and direct and indirect staff/personnel development.

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 25 pounds occasionally.
• Ability to travel periodically by air and auto.
• Evening, weekend, and holiday work may be required.
• Requires use of hands for typing, handling paperwork, & other office functions such as copying, sorting, & filing.
• Requires long periods of sitting and viewing computer screens (85%).