STORE LEAD Virginia Beach 2025 Season

ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.

KOA, INC. DEI STATEMENT

At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners

• continually educate ourselves and advance our understanding about DEI

• sustain a culture that promotes diversity of thought and experiences

• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all

• drive change in our company and industry through action and implementation

The owned and operated assets of KOA (OAK) is a division of KOA, Inc.’s overall operations, and is rooted in the mission and values of KOA. The current OAK portfolio consists of campgrounds in the United States and Canada.

REPORTS TO

Assistant General Manager and/or Guest Experience Supervisor

POSITION SUMMARY

The Store Lead (SL) is responsible for the overall store inventory management. They will be able to enhance the store appearance and customer satisfaction while meeting sales and profitability goals and manage staff effectively. The SL should have a strong background in retail management, understand inventory processes and be comfortable building relationships with vendors and knowing what products and prices are best suited for the campground.

SPECIFIC DUTIES

• Design creative displays and adjust according to sales, season and product.
• Formulate pricing policies by reviewing merchandising reports, determining additional needed sales promotions, authorizing clearance sales and studying trends.
• Assess and maintain proper inventory levels and turnover rate through an inventory control system.
• Prepare reports as required, relating to procedures, efficiency, sales, etc.
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
• Attend industry shows and purchase product under the direction of management.
• Perform inventory audits according to expected property timelines.
• Build relationships with vendors, report on any buying trends and understand customer demands.

• Coordinate building of displays and inventory control with guest services team.
• Provide training to guest services team as needed.

• Fully comprehend and utilize functions of the front desk computer inventory system.

• Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.

• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
• Directed by GM/AGM, monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Profitable store operation within budget guidelines.
• Clean, well-stocked and organized store.
• Demonstrates strong leadership skills with a professional attitude towards staff.
• Precise control and adherence to KOA policies of all generated cash.
• Meet Quality Assurance standards

JOB QUALIFICATIONS

• High School diploma or equivalent
• Experience in retail or related field
• Conversant in English language
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills with ability to manage confrontation
• Ability to motivate, lead and develop a diverse team
• Strong working knowledge of operational procedures
• Comfortable in a fast-paced and high-pressure environment.
• Ability to read and maintain a budget
• Motivated, goal oriented and results driven
• Ability to maintain confidentiality
• Able to work nights, weekends, and holidays
• Valid Driver’s license

PHYSICAL REQUIREMENTS

• Ability to stand for long periods of time.
• Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.

• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates.
• Able to travel by airplane and automobile.

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.