Customer Service Representative I

Peoria, IL, USA Req #406
Wednesday, October 2, 2024

 

Customer Service Representative – Electrical Supply Peoria, IL

At Kirby Risk, a Customer Service Representative is a Multi-Faceted Role with Opportunities for Growth and Development!

What will I be doing as a Customer Service Representative?

  • Provide Customer Service Excellence: Exceeding customer expectations and the commitments that we have made. 
  • Becoming the "go-to" for customer needs, challenges, and requests
  • Putting a smile on the face of our customers as you partner with the outside sales team to keep them satisfied
  • Joining forces with vendors to make sure products are delivered on time, every time
  • Championing corporate marketing initiatives, such as training events and product launches.
  • Taking advantage of the opportunity to build deeply satisfying relationships internally and externally.

As a CSR in the Electrical Supply Industry, you will work hands-on with customers and products, providing customer service excellence, in one or more of these essential areas:

  • Counter Sales (Front of Store)
  • Inside Sales
  • Warehousing
  • Supporting and Partnering with Outside Sales and Marketing and Communications
  • Vendor Relations—Incoming and outgoing calls

Want to know if you are a good fit? If so, you will meet the following criteria:

  • College Course work and/or 2+ years of relevant work experience
  • Be a quick study, willing and able to apply ongoing learning
  • Strong written, verbal communication, and interpersonal skills
  • Keen attention to detail and organizational skills
  • Must Have a Valid Driver’s License

Preference is given to candidates with business-to-business sales experience and Electrical Supply and Distribution knowledge!

What are some of the Physical Requirements?

  • Must have Valid Driver’s License
  • Lifting to 50 lbs.
  • Answering Multi-Line Phone Systems
  • Managing/Taking Inventory
  • Unloading Shipments (semi)
  • Loading Customer Vehicles
  • Fork-lift experience preferred   

 

What is the schedule?

  • 7 am to 5 pm Monday thru Friday
  • Overtime as needed

 

What’s the company culture like at Kirby Risk?

A leader in Electrical Supply and Manufacturing, the roots of this continuously successful (since 1926) organization are reflected in its enduring Values and Principles; hard-working, engaged, caring people who treat one another and our customers with the utmost respect and approach their work with a sense of urgency.  

What are the benefits?

Kirby Risk provides a complete benefits package, including

  • Medical
  • RX
  • Dental
  • Vision
  • Life
  • Employee Assistance Programs
  • Tuition Reimbursement
  • On-the-job training
  • 401K Plan
  • Profit Sharing
  • PTO 

How to apply:

To be considered for this position, please apply online: https://www.kirbyrisk.com/careers # 406. Email questions to careers@kirbyrisk.com

 

WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD

We will acknowledge all resumes received via email and respond to requests for help to complete your application.

 

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

 

Equal Opportunity Employer

Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/

A Safe Workplace is a Drug-Free Workplace

How to apply:

To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com

 

WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD

We will acknowledge all resumes received via email and respond to requests for help to complete your application.

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

 

Equal Opportunity Employer

Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/

 

A Safe Workplace is a Drug-Free Workplace

Other details

  • Job Family Customer Service & Product Support
  • Job Function Entry Level (0 - 3 yrs experience)
  • Pay Type Hourly
Location on Google Maps
  • Peoria, IL, USA