IT - Information Technology Seasonal Assistant

POSITION PROFILE: Information Technology Seasonal Assistant 
DEPARTMENT: Information Technology   
REPORTS TO: Asset Manager
STATUS: Seasonal, Hourly
 
JOB SUMMARY: The Information Technology Seasonal Assistant will directly assist the Information Technology department on a range of projects, with a primary focus on gameday and event preparation. Job duties will include providing general IT support to the football and administrative departments (including during Chiefs Training Camp in St. Joseph, MO). This role will work closely with our internal teams (Service, Solutions, and Infrastructure) to support the organization’s technology needs.

The timeframe for this position is expected to run from May through the end of the football season (including postseason), with a maximum of 1500 hours. Hours can be flexible depending on other obligations the applicant may have (e.g. college courses or other education/training) but a minimum commitment of 20 hours per week is ideal.
 
ESSENTIAL ACCOUNTABILITIES:

1. Prepare communication devices (iPhones, iPads) for use before events and gamedays.
2. Provide on-site support for devices on gamedays and during events.
3. Support the transition to and return from Chiefs Training Camp in St. Joseph, MO.
4. Log and investigate errors and assist support personnel with solutions.
5. Become proficient in the use of 24/7 software and the 24/7 Communicator application.
6. Assist with training users in the use of the 24/7 Communicator application.
7. Provide feedback on ways the organization can better utilize the 24/7 application.

COMPETENCIES:

1. Occasional need to move and lift computer equipment, such as printers and tablet carts.
2. Ability to juggle multiple tasks/demands by establishing priorities and meeting deadlines.
3. Ability to identify and resolve problems in a timely manner.
4. Robust organizational skills and attention to detail.
5. Excellent oral and written communication skills.
6. Capacity to work with others in a professional and courteous manner. 

MINIMUM QUALIFICATIONS:

1. High school diploma or equivalent
2. Familiarity with Microsoft applications (Word, Excel, Outlook, Teams)

PREFERRED QUALIFICATIONS:

• Currently enrolled in or graduated from a technical training program or a Bachelor's program, with a concentration/focus in information technology (or related field).
• Experience with Microsoft Windows and iOS devices preferred.

HOURS REQUIRED:

• Primarily Monday-Friday 8:30am-5:00pm but schedule should be flexible to accommodate special events (such as training camp or concerts) as well as gamedays.