Hawaii - Graphic Designer/Specialist 1 - Sales Development

JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services.  JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).

Dayforce Code: Hawaii-Specialist-Sales Development  [Pay Range:  $20.00 - $24.50] 

PRIMARY RESPONSIBILITIES:  Under general direction of Assistant Manager, Sales Development department, execute policies and procedures set forth by company management.  Sell, plan, develop, and coordinate new revenue sources.   As a Graphic Designer, create visual designs for posters, books, product packaging, and other two-dimensional media.  Enhance and refine designs to be more visually appealing and impactful based on client requests.  Graphic designers are involved in a wide range of tasks, from conceptualization to final production.

Secondary Functions:

1. Process charge waiver requests.
2. Assist other departments or sections during peak periods as required.
3. Assist in coverage in the absence of staff.
4. Pick up and deliver documents, tour brochures, rack cards, etc.
5. Perform other duties as assigned.

Knowledge, Skills, and Abilities:

1. Associate’s degree or commensurate years of experience..
2. Possess at least two (2) to three (3) years’ work experience in sales industry or in a graphic design company.
3. Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese (written and verbal).
4. Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, Japanese culture and customs.
5. Possess working knowledge and skills with basic computer systems and software, application programs, software programs, e-mail and standard office equipment.
6. Possess excellent customer service skills, knowledge of telephone operations, negotiation, etiquette, and business protocol.
7. Able to work independently and cooperatively with others, able to work with employees, business partners, and customers in a positive manner.
8. Able to solve problems and deal constructively with conflict.
9. Able to present ideas effectively, clearly and concisely, and communicate between all levels within the organization.
10. Possess basic math skills including usage of 10-key calculator.
11. Possess valid Hawaii driver’s license with clean abstract.

Working Conditions:

Working Hours

1. Normal business hours:  8:00 AM to 5:00 PM, Monday through Friday, possible weekends and holidays, as deemed necessary.
2. Overtime work may be necessary, with prior management approval.
3. Regular attendance at the workplace is required.

Working Environment

1. Air-conditioned office and/or remote work environment..
2. Work in large, open room with approximately 50-60 employees and multiple computer consoles.
3. Travel to various locations outside of the office, outside of the State of Hawaii, where weather conditions may vary, but not limited to noise, dust, fumes and vehicle exhaust.

Equipment Used

1. In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone, and other standard office equipment.
2. May use company car, if authorized by Corporate Operations, and camera for site inspections.

Physical and Mental Demands

1. Constant – pulling/lifting/carrying less than 25 pounds, vision;
2. Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing;
3. Occasional -  pushing, running, stair climbing, bending, overhead reach;
4. Seldom – twisting, side bending;
5. Not applicable – crawling, crouching, kneeling, stopping, climbing, forward reaching, grasping, handling, finger dexterity, eye-hand-foot coordination.

Communication Demands

1. Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites.
2. Not applicable – supervising others, training/giving verbal instructions.

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JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.