DMC Leisure USA DPS Staff

GENERAL POSITION SUMMARY  

This position is responsible forplanning, developingand operatingMy Bus tours.  

ESSENTIAL JOB FUNCTIONS    

Operation / Planning and Developing MyBusTours (% of Time Spent: %)  

• Plans new tour/capabilities and product line to meet the FIT demand.  

• Handles operations/arranges buses, guides, admissions, Amtrak tickets, air tickets, show tickets, restaurants, etc.  

• Improves and maintainsoperational efficiency and profitability.  

• Resolves daily occurrences such as weather delays, cancellations, traffic delays, etc.  

• Answers questions from Sales team and travel agencies.  

• Makes estimates for special requests and arrangements  

• Deals with complaints or suggestions from customers.  

• Monthly closes tour transactions; reports costs and profits.  

• Sets up promotionalcampaign for web customers and agencies.  

• Fully understands and acts on our customer needs.  

• Negotiates with operators for prices, itineraries etc.,  

• Communicates well with operators, sales team, and travel agencies.  

• Uses judgment in regular interaction with operators and related parties.  

• Consults with your superiors or experienced colleagues when troubleshooting.  

• Maintains and develops customer base through heartfelt assistanceand quality services, and timelyinteraction with sales staff.  

• Understand own function from a bigger, organizational perspective, and its impact on daily activities.  

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Other Duties:  

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.  

• Performs special projects and other miscellaneous duties as assigned by your superiors.  

• Maintains high ethical standards in the workplace.  

• Reports all irregular issues and problems to your superiors for solutions.  

• Maintains good communicationwith your superiors, office staff members and outside contacts.  

• Complies withall company policies and procedures.  

• Responsible for maintaininga clean and safe working area.  

Supervisory Responsibilities: n/a 

MINIMUM QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education and Experience  

• Possesses 0-1 years of experience in the travel industry, or equivalent skills, in the area of their ownexpertise.  

Skills and Knowledge   

• Possesses sufficient knowledge and skills to perform day-to-day responsibilities. Requires minimum supervision.  

• Speaks, reads,and writes fluently in Japanese language.  

Certificates and Licenses  

• none  

WORKING CONDITIONS  

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions  

Working Hours:   

• Normal business hours between 8:45 a.m. to 5:00 p.m.,   

• May be requiredto work after normal business hours and weekends.  

Working Environment:   

• Work is performed in an air-conditioned office environment.  

• Work can be performed remotely but may be requiredto report to the Los Angeles Office two times per month or as required.  

• Infrequent (two times per year) domestic travel by air is required.  

• Subject to varying atmospheric conditions, up to and including, noise, pollution, dust, fumes,and vehicle exhaust.     

 Equipment Used:   

• General office equipment including phones, fax, copier, personal computer, scanner, etc.  

• Software includes the use of Windows operating system, MS office, LARS.  

PHYSICAL AND MENTAL DEMANDS    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodationmay be made to enable individuals with disabilities to perform essential functions.  

• While performing the duties of this position, the employee is required tofrequentlysit and occasionally must stand, walk, use hands and fingers,and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.    

• Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identifyusing eyesight and adjust vision focus.  

The mental demands described here are representative of those that must be met by an employee to successfully complete the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.  

• While performing the duties of this position, the employee is required to show mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks, ability to recall and recreate detailed conversation or events, interpret, and apply oral/written instructions; remain alert and coherent to take action in stressful conditions.